PerfectServe reviews

4.4

91% would recommend to a friend

(288 total reviews)
avatar

Guillaume Castel

98% approve of CEO

93% positive business outlook

PerfectServe has an employee rating of 4.4 out of 5 stars, based on 288 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The PerfectServe employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

288 reviews
5.0
Mar 22, 2019
Recommend
CEO approval
Business Outlook

Pros

From the moment I enter the building at both campuses, there been nothing but support and encouragement to see each individual grow. The opportunities are endless. I recommend this company if you are looking to surround yourself with positive individuals who are eager and thirsty for learning. This is the perfect company.

Cons

I have no cons with the company.

avatar
PerfectServe Response
7y
Thank you for your comment. Thrilled your experience was in line with what we strive to provide. Sorry to see you are a former employee but want to thank you for your service.
5.0
Jun 7, 2018
Recommend
CEO approval
Business Outlook

Pros

Fun loving culture, Daily chances for Self Improvement, Each day is a learning experience, Upbeat team with great values and collaboration skills.

Cons

You sometime have a stressful day but the job does allow time to destress and enjoy yourself.

2.0
Aug 29, 2017
Recommend
CEO approval
Business Outlook

Pros

Pay is great! Coworkers in the help center are great!

Cons

What was once an amazing company has turned into a complete fiasco. Executive management team that recently came in within the last two years have absolutely no idea how to manage a company like this. This product isn't like some easily maintained system that can handled by a tiny team or sent overseas to maintain. This is management of patient care. When you compromise the management of the help center you compromise patients and can cause lawsuit issues for your physicians and healthcare facilities. It's not a toy to play with to see how low you can get your bottom line. I was a long time employee that grew weary of the way the executive team treated the teams under them. They try to appease with parties, and food to distract their teams from seeing the big picture. They are slowly but surely cutting back staff to get that bottom line as low as they can. And if you think it's not a popularity contest within the office then you surely have blinders on. I once respected upper management. Now most of them don't even know what they're doing. They actually don't even know how to navigate the product at all or fix an issue should they need to. I've heard so many underhanded stories about things HR and upper management has done to the employees. It's turned into such a complete mess there.

avatar
PerfectServe Response
8y
At PerfectServe, we have a team of subject matter experts, project managers, product engineers, account managers, executive leadership and more that each play a different yet vital role in building our product and supporting our clients. From sales to support, we are focused on providing an amazing product and excellent customer service to our clients. PerfectServe has a 100% retention rate of our enterprise clients which is simply unheard of and speaks to our amazing product and team. As with any company, often times difficult decision have to be made by management that may not be popular. But as stewards of the business and responsible for the budget that is created at the beginning of the year, it is important to manage to the budget for the sake of everyone. When employees are asked, "What do you love most about working at PerfectServe?" More often than not, the answer is the culture and the people. It is unfortunate that you have left with a different outlook than most. We wish you the best in your future endeavors.
Viewing 64 - 66 of 288 Reviews

Glassdoor has 293 PerfectServe reviews submitted anonymously by PerfectServe employees. Read employee reviews and ratings on Glassdoor to decide if PerfectServe is right for you.