Does PerfectServe pay their employees well?

According to anonymously submitted Glassdoor reviews, PerfectServe employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at PerfectServe. This rating has been stable over the past 12 months.

How satisfied are employees working at PerfectServe?

91% of PerfectServe employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated PerfectServe 4.5 out of 5 for work life balance, 4.7 for culture and values and 4.5 for career opportunities.

What are the top reviewed jobs at PerfectServe?

Consultant (12) , Business Development Representative (BDR) (9) , Business Specialist (7) , Technical Consultant (7) , Specialist (6) , Support Center Specialist (6) , Support Specialist (6) , Customer Success Advisor (5) , Sales (5) , Software Engineer (5) , Implementation Consultant (4) , Practice Consultant (4) , Customer Support Specialist (3) , Executive Assistant (3) , Marketing (3)

What are the pros of working at PerfectServe according to real employee reviews?

"The culture I believed at this time was great." ((in 25 reviews)); "Great people and environment" ((in 23 reviews)); "Great work life balance" ((in 15 reviews)); "Management has adapted well to the changes brought on by the pandemic and allows flexible work from home options and has made efforts to remain market competitive with salaries." ((in 13 reviews)); "If you are needed you get flexibility and decent pay." ((in 11 reviews))

What are the cons of working at PerfectServe according to real employee reviews?

"not even senior leadership." ((in 13 reviews)); "Micromanaged, mistreated by boss, and overall not appreciated by management really sums it up." ((in 10 reviews)); "Not always 100% clear on who is responsible for what project, but this communication has improved since I joined and have learned the ropes." ((in 3 reviews))

What are the top reviewed PerfectServe locations?

Knoxville , Atlanta , Chicago , New York , Raleigh , Los Angeles , Baltimore , Tennessee City , Covington , Washington , Austin , Fort Worth , Texas City , Minneapolis , Tennessee Ridge , Murfreesboro , Nashville , Greensburg , Reno , Fort Lauderdale , Cocoa Beach , Greenville , Mauldin , Alpharetta , Florida City , Arizola

PerfectServe reviews

4.4

91% would recommend to a friend

(288 total reviews)

Guillaume Castel

98% approve of CEO

93% positive business outlook

Ratings by category

4.7

Culture & values

4.5

Diversity & inclusion

4.5

Work/Life balance

4.5

Career opportunities

4.4

Senior management

4.0

Compensation and benefits

PerfectServe has an employee rating of 4.4 out of 5 stars, based on 288 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The PerfectServe employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

288 reviews

4.0

Sep 12, 2023

Market leader

Consultant

Recommend

CEO approval

Business Outlook

Pros

Unique product offerings for one vendor

Cons

Some long time employees left which is hard

PerfectServe Response

2y

Thank you for taking the time to submit this review. -PerfectServe PeopleOps Team

3.0

Aug 23, 2023

It used to be a great place to work

Customer support

Recommend

CEO approval

Business Outlook

Pros

Team cohesion Learning and development Get to help community and healthcare providers with speed to care

Cons

Newer policies are unrealistic and impede the support center in assisting clients. They really make employees want to look for other opportunities for employment.

PerfectServe Response

2y

Hi there, Let us first thank you for being part of our team and for the many, many contributions you've no doubt made in your time at PerfectServe. Our customer support team is crucial to our business, and we appreciate all of you tremendously. No matter the department, we're always evaluating current policies and procedures to make sure they meet the needs of the moment. We're a tech company through and through, so the notion of continuous improvement is always top of mind. When we make changes to these policies, it's typically with an eye toward increasing transparency, clarity, and equity for our team members. We try our best, but as we've said in so many other responses here on Glassdoor, we realize there's always room for improvement. Rest assured that none of these decisions are made lightly. Thanks again for your service to the company and for your patience as we work through the change management process. - Jeff Brown, COO

5.0

Aug 2, 2023

Fantastic Organization

Operations manager

Recommend

CEO approval

Business Outlook

Pros

PerfectServe has so many things to be listed here as a "pro". To start: The team - As a whole, incredible. It's been a long time since I worked for an organization with such passionate and dedicated people. Everyone within the org is truly dedicated to the advancement of our clients ability to serve its patients and produce positive healthcare outcomes. Leadership - Far more often than is acceptable, companies have leaders that are not focused on their employees, work life balance and the right things that drive results. At PerfectServe, the leadership team is doing exactly what they should to maintain a proper and safe work environment. The level of collaboration is second to none, with leaders leaning on employees at all levels for ideas and improvements that can be made. Amazing job. Overall - I couldn't be more proud to be a part of this company.

Cons

Its the tech space and if your not focused on innovation, your falling behind. Our Product and Development team does a great job with what they have. In order to continue playing in the space while maintaining market share, we need to innovate more. This is less of a con and more of a general comment about the industry as a whole.

PerfectServe Response

2y

Thank you for sharing this feedback. We are lucky to have such great team members and customers, which will always remain a focus of the company. -PerfectServe PeopleOps Team

Viewing 79 - 81 of 288 Reviews

Jobs at PerfectServe

Support Center Shift Supervisor - US Remote

Manager, Project Management Office - US Remote

Sales Operations Manager - US Remote

Project Manager - US Remote

Implementation Consultant I - US Remote

PerfectServe

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It used to be a great place to work

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