PerfectServe reviews

4.4

91% would recommend to a friend

(288 total reviews)
avatar

Guillaume Castel

98% approve of CEO

93% positive business outlook

PerfectServe has an employee rating of 4.4 out of 5 stars, based on 288 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The PerfectServe employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

288 reviews
5.0
Jul 19, 2023

PerfectServe is Perfect!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

1. Pay and benefits are excellent. 2. Work from home. 3. Management cares about me and what I do. I really feel that management has my back. And they actually listen to my ideas! 4. The team I work with is wonderful.

Cons

None that I can see.

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PerfectServe Response
2y
Love the title! Thanks for the feedback. -PerfectServe PeopleOps Team
4.0
Jul 13, 2023

Mostly good, but could use some changes

Recommend
CEO approval
Business Outlook

Pros

The most diverse company I have ever worked for, which is appreciative. Love the American + Canadian holidays - it really helps provide a good work/life balance. My manager encourages us to take time off and understands family comes first. Most departments are easy to work with and share the goal of providing the best customer experience possible. Also love the remote environment.

Cons

Daily stand-ups are a little much, but understandable given the remote work. A specific department is too difficult to work with, it's almost unbearable. Just to ask for a simple task is like asking for the Declaration of Independence to be altered. Along with that, not having the correct tools/access to do your job efficiently is a major pain, which is why you have to engage this department to do it for you. After that - it may or may not get done within the next three months and yet no one seems to care about how they drag their feet on everything - not even senior leadership. It seems they can get away with avoiding tasks under the mask of "process improvement" even when there is customer impact. Way too much "red tape" to get anything done. Priorities seem to shift suddenly (typically when the aforementioned department throws a wrench in the plan). However, it's understandable when the customer doesn't come to the table ready to get moving with implementation- that cannot be avoided.

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PerfectServe Response
2y
Thank you for this feedback. We take all of the feedback we get from Glassdoor and other internal and external venues/platforms very seriously. We agree that the daily huddles can be a lot, but we believe they are a worthwhile tradeoff to stay connected as we continue to work remotely during a time when many tech companies are forcing their employees back into the office. We've heard loud and clear from our employees that people would prefer a few additional meetings each week over a commute to a physical office. Regarding the feedback about working with the difficult department, if you haven't already done this, please consider communicating it to your leader and/or our chief operating officer - Jeff Brown. We look forward to working to convert you to a 5/5! -PerfectServe PeopleOps Team
2.0
Jul 8, 2023
Recommend
CEO approval
Business Outlook

Pros

The company offers a great software product with impressive implementations and decent customer support. I believe in the goals of the company and in what it provides to customers.

Cons

Management doesn’t listen nor care. A work-life balance does not exist. Work conditions worsen until it is impossible to complete all your tasks, even remotely close to your standard of quality, in the time a week has to offer — even if you work twice the typical 40-hour workweek. When people quit or lose their jobs, they aren’t replaced — the remaining people’s workloads just increase without a bump in pay or even a bonus. You will be micro-managed, and you will take the fall for more senior employees in the event they make a mistake. Direct reports aren’t as supportive or appreciative as they should be. The company flaunts how much they care about mental health, but on a personal level and in the day-to-day, you’ll quickly learn that management doesn’t care at all. You will wonder if you’ll ever have upward mobility or be paid a salary anywhere in the range of what is standard for this industry. I could go on.

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PerfectServe Response
2y
Hi there, First, thank you for the time you devoted to PerfectServe and the many ways you likely helped our customers—your efforts are so appreciated. You're right that employees are our most valuable asset. Along those lines, we want to reiterate (without sounding trite) that employee well-being is always one of our top priorities. It's one of the most common discussion points for the entire leadership team. You may have had a chance to participate in one of our company-wide employee surveys, which we conduct twice a year, but an important function of these surveys is to gauge the overall team "temperature" and try to surface any pain points that can be alleviated. We'll be the first to acknowledge that wellness is an ongoing mission that requires lots of tweaks and attention to make sure you're meeting the needs of the moment, but overall, we're pleased with 1) our low turnover numbers and 2) the notable increase we've seen in the employee well-being score as tracked by our people management platform. These are signs that our efforts are having a positive impact, and we'll keep finding ways to be better. Our people are the reason for PerfectServe's many successes, so rest assured that we're doing everything we can to retain, hire, and grow the best and the brightest. Thanks again for your feedback, and best of luck in your career moving forward. - Jeff Brown, COO
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Glassdoor has 293 PerfectServe reviews submitted anonymously by PerfectServe employees. Read employee reviews and ratings on Glassdoor to decide if PerfectServe is right for you.