PerfectServe reviews

4.4

91% would recommend to a friend

(288 total reviews)
avatar

Guillaume Castel

98% approve of CEO

93% positive business outlook

PerfectServe has an employee rating of 4.4 out of 5 stars, based on 288 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The PerfectServe employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

288 reviews
1.0
Dec 13, 2022

No accountability from leadership.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

More paid holidays than most companies Nice employee gifts for holiday Good tech equipment

Cons

Leadership uses past employees as scape goats for their shortcomings, culture of playing the blame game once those contributors are no longer around to defend themselves. Favoritism and lack of transparency among treatment of employees. Company values are surface deep.

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PerfectServe Response
3y
Hi there, Thanks for taking time to share your thoughts and for the contributions you made to PerfectServe. Scapegoating is an easy trap to fall into because it allows you to shift blame—almost like an unfortunate game of hot potato. But if it becomes a regular practice to scapegoat former team members, inquiring minds will naturally wonder how challenges or problems are always conveniently the fault of people who are no longer around to offer a different version of the story. Our entire leadership team understands that scapegoating is often just a search for easy answers to difficult questions. In the competitive world of healthcare IT, that kind of behavior is not something you'll find in the longest-running or most successful businesses. We like to think our 25-year track record is evidence that PerfectServe is a resilient, forward-thinking company full of smart people who can accurately take stock of what they're doing right and what they need to do better. We welcome disagreement, and we're not afraid to make mistakes. The journey to success is not linear! Company values are a different discussion, but we can assure you that we apply them to every decision we make. One of our goals for 2023 is to make them even more visible, both internally and externally. We want everyone to have a complete understanding of the principles that guide us. Thanks again for your feedback, and best of luck in the future.
5.0
Dec 1, 2022
Recommend
CEO approval
Business Outlook

Pros

Welcoming, friendly, engaging, and willing to teach. Everyone is very open to teaching you something new. The workload is well-balanced and I feel supported in my role. There is a learning curve to understanding the products and the industry, but the people here (at least on my team) are understanding. The main thing I can say about PerfectServe is everyone is passionate about the solutions offered and about healthcare technology. Everyone cares about their role and everyone evenly contributes towards the overall goals of the company. No job is too small or too far removed from the company's goal of creating a product that improves healthcare communication workflows, and I really value that.

Cons

There are a lot of meetings, which is to be somewhat expected with remote work options. Most people are flexible about meetings, so that helps with their frequency.

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PerfectServe Response
3y
Thanks for sharing this feedback. We're happy to report that improving our performance management programs, including our review process and career pathing, will be an initiative the PeopeOps team will lead in 2023. - PS PeopleOps Team
1.0
Nov 23, 2022

Political Party, not a Company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I'd not call this a company. It's basically a politics playground with a spineless CEO and utmost unethical management. I'd never recommend this company to my enemies even.

Cons

dirty politics unethical decisions sham values

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PerfectServe Response
3y
We readily accept (and expect) criticism on Glassdoor, but the outlandish tenor and content of this review lead us to believe it's simply not real. These kinds of spam/troll attempts undercut the purpose of this website, and as such, we've flagged this one for Glassdoor to review.
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Glassdoor has 293 PerfectServe reviews submitted anonymously by PerfectServe employees. Read employee reviews and ratings on Glassdoor to decide if PerfectServe is right for you.