3y
Hi there,
Thanks for taking the time to tell us about your experience at PerfectServe. As we say in all of our responses, we appreciate every bit of feedback we can get.
We're not going to try to invalidate anybody's review with a tit for tat approach, but this review does contain several inaccuracies, and it's important to correct false information. The primary example is the statement about wages for support agents. Our support agents most certainly make more than $16 an hour. We agree that it's a critical job, and the compensation we offer reflects that mindset.
The review also mentions "Castel" (our CEO, Guillaume Castel) spending time in the support center, which we're happy to see included. While we can't speak to everything he saw or did during his visit, it's a reflection of Guillaume's desire to understand every part of the business. He's been our CEO for three years now, and that mindset still persists—he knows he can only guide us effectively if he actually understands the work going on around him.
Beyond that, PerfectServe has absolutely gone through a lot of change over the past five years, and the pace of change accelerated when K1 became a majority investor in 2018. There have been challenges, to be sure, but based on the strength of our business, we're more confident than ever that our long-term mission is sound. We're doing our best to hire and retain the right people to deliver on this mission, and employee satisfaction and wellness lies right at the center of that effort. For team members whose experiences aren't aligning with expectations, we'd rather have a chance to talk and correct course than to see them leave unsatisfied. We have incredibly talented and dedicated employees, and we ALWAYS want to hear when something is bothering them. More often than not, there's a way to address any issue that arises.
Thanks again for your feedback, and best of luck in the future.
