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      PerfectServe

      Engaged Employer

      PerfectServe reviews

      4.4

      91% would recommend to a friend

      (288 total reviews)
      avatar

      Guillaume Castel

      98% approve of CEO

      93% positive business outlook

      Ratings by category

      4.7

      Culture & values

      4.5

      Diversity & inclusion

      4.5

      Work/Life balance

      4.5

      Career opportunities

      4.4

      Senior management

      4.0

      Compensation and benefits

      PerfectServe has an employee rating of 4.4 out of 5 stars, based on 288 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The PerfectServe employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      288 reviews
      2.0
      May 27, 2022

      Don't Buy Into The BS

      Technical support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home available; diverse group of people; decent insurance benefits

      Cons

      No work-life balance; guilted into working more hours than you want to; so-called "culture" shoved down your throat; lack of transparency with regards to new positions and who may be hired for them; promises of upper mobility within the company but no opportunities to shadow other departments (as promised) or offers to apply for other positions (as promised)

      avatar
      PerfectServe Response
      3y
      Hi there, Thanks for taking the time to tell us about your experience at PerfectServe. As we say in all of our responses, we appreciate every bit of feedback we can get. We're not going to try to invalidate anybody's review with a tit for tat approach, but this review does contain several inaccuracies, and it's important to correct false information. The primary example is the statement about wages for support agents. Our support agents most certainly make more than $16 an hour. We agree that it's a critical job, and the compensation we offer reflects that mindset. The review also mentions "Castel" (our CEO, Guillaume Castel) spending time in the support center, which we're happy to see included. While we can't speak to everything he saw or did during his visit, it's a reflection of Guillaume's desire to understand every part of the business. He's been our CEO for three years now, and that mindset still persists—he knows he can only guide us effectively if he actually understands the work going on around him. Beyond that, PerfectServe has absolutely gone through a lot of change over the past five years, and the pace of change accelerated when K1 became a majority investor in 2018. There have been challenges, to be sure, but based on the strength of our business, we're more confident than ever that our long-term mission is sound. We're doing our best to hire and retain the right people to deliver on this mission, and employee satisfaction and wellness lies right at the center of that effort. For team members whose experiences aren't aligning with expectations, we'd rather have a chance to talk and correct course than to see them leave unsatisfied. We have incredibly talented and dedicated employees, and we ALWAYS want to hear when something is bothering them. More often than not, there's a way to address any issue that arises. Thanks again for your feedback, and best of luck in the future.
      1.0
      May 25, 2022

      Beware....

      Business specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Remote Flexibility - tries to make a fun remote work culture - sales competitions for added incentives

      Cons

      - Micromanagement (DAILY check in calls basically to make sure everyone is awake and working; DAILY Recap emails to tell your manager all about your day.... DAILY Track must be completed and sent to manager to show how many calls you made, how many emails you sent out, how many minutes you were on the phone, etc., DAILY Forecast must be given; Management watches if you are online or offline (expect to be called out if your status goes offline, so much for a bathroom break or lunch more than a half hour) - Termination... WITHOUT NOTICE or PLAN: I was terminated without any notice whatsoever. I was told multiple times within WEEKS of being terminated that you are "doing great" "doing the right things" "Not an underperformer" etc. Not to mention even if say you were a top 5 sales rep on the year on the team in total annual sales and was just 2 months removed from a $50k month, they don't care. All it takes is to be in a "sales slump" and you will be let go. - Growth... or lack there of. No next steps or future within the company - Employee Retention: the company has very high employee retention. I had a number of teammates within my own team quit/fired within a 4 week span. Keep in mind this is a small business so things are done unprofessionally. - Salary is on the low for a sales job. I took this for the commission opportunities, but the job is smile and dial. Management will listen in on your calls and will track what time you are making your calls. You will be questioned what you are doing if they don't see you making a certain number of calls by a certain time. You will be expected to make a minimum of 60 calls a day, more if you do not have meetings on your calendar (which they will check as well)

      avatar
      PerfectServe Response
      3y
      Hello, Thanks for leaving this review—our sales team is an incredibly important cog in the PerfectServe wheel, so we're always thinking of ways to make these roles more fulfilling. PerfectServe started in the group practice space over 25 years ago, and that aspect of our business remains incredibly important—it contributes a significant amount to the company's bottom line, and we’ve built a repeatable and predictable sales methodology that is supported by a strong team of business specialists. Making phone calls is absolutely part of the day-to-day responsibilities for a business specialist, but that's why we encourage all hiring managers to focus on transparency in the interview process to ensure that candidates are excited about these roles because they know what to expect. These are fast-paced, dynamic positions, and they're structured this way because our leadership team knows how foundational sales activity is to long-term success. It's true that they won't be an ideal match for everybody. Additionally, some elements of the job covered in this review—daily recap emails, forecasts, etc.—speak to the concept of measurement. We believe measurement is a critical function of any business, because we know we can't improve what we can't measure. This team of business specialists has contributed to group practice bookings that are up nearly 100% for the first half of 2022, so we're beyond pleased to see our sales methodology bearing fruit. And finally, when we hire someone, we are committing to their success. We want them to connect to PerfectServe's mission, and we want to give them all the resources they need to thrive. Without generalizing too much, we'll just say that it's absolutely not our policy to release employees on the sales team if they hit a "tough spot." We're all human, after all, so we'd much rather invest the time and effort to learn what's not working to see if some tweaks can turn the tide. Best of luck in your future endeavors! Thanks again for the feedback.
      5.0
      May 18, 2022

      An awesome company!

      Executive assistant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Starting with the values and what they stand for... saving lives. I had the pleasure to interact with most departments at PerfectServe and specially with the executive team and leadership in general. It was a great place to learn and develop. It made me a better person, professionally and personally. Like every company it has it's challenges, specially nowadays, but the people are the best I have ever worked with!

      Cons

      They need to invest a bit more in salaries and better manage workload, but I know they are working hard towards that.

      avatar
      PerfectServe Response
      3y
      Thanks so much for the feedback. -PerfectServe PeopleOps Team
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      ReviewsPerfectServe reviews

      Glassdoor has 293 PerfectServe reviews submitted anonymously by PerfectServe employees. Read employee reviews and ratings on Glassdoor to decide if PerfectServe is right for you.