PerfectServe reviews

4.4

91% would recommend to a friend

(288 total reviews)
avatar

Guillaume Castel

98% approve of CEO

93% positive business outlook

PerfectServe has an employee rating of 4.4 out of 5 stars, based on 288 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The PerfectServe employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

288 reviews
5.0
May 2, 2022
Recommend
CEO approval
Business Outlook

Pros

Get to work on leading edge technology making a huge impact on patient lives and safety. Management has adapted well to the changes brought on by the pandemic and allows flexible work from home options and has made efforts to remain market competitive with salaries.

Cons

Decision making process with customers is very slow.

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PerfectServe Response
3y
Thanks so much for your feedback. If you feel comfortable doing it, please discuss your "decision-making" comment with your manager. We'd love to hear more on this topic. Also, thanks for the advice. We are increasing our investments in both sales and marketing to accelerate growth. -PerfectServe PeopleOps Team
1.0
Apr 27, 2022

It used to be fantastic

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible time off with generous holidays

Cons

New management after being picked up by a firm that wanted to sell is not very good, they keep allowing attrition to happen, demotivate the employees and not seem to care. It used to be a great place to work now I am just hanging on by a thread as most everyone has left.

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PerfectServe Response
4y
Hi there, First, thanks for your candid feedback. Being honest is hard sometimes, but we know the only way to make PerfectServe a better place to work is by addressing difficult questions head on. We especially value this input from someone who has been here a while. The past 12+ months have absolutely been a challenge as we—like many companies—have been impacted by what some have called the Great Resignation, The reasons have varied, but the bottom line is that attrition was higher than we've seen before and certainly higher than we'd like to see moving forward. The good news is that our top priority is finding the best talent to support PerfectServe's mission, and we've had incredible success in 2022 hiring qualified, capable new team members who are eager to help us execute our ambitious goals. We've also seen the attrition rate drop significantly this calendar year, and our entire executive team is laser focused on finding ways to keep our team members happy and engaged. Expect lots of updates on that moving forward. It's never easy seeing colleagues go, but we greatly appreciate the efforts of everybody who has been a member of the PerfectServe team over the past 25 years. We hope you feel supported (and excited) as we continue to grow our employee base with an eye toward even greater future success.
5.0
Apr 27, 2022
Recommend
CEO approval
Business Outlook

Pros

Growth Opportunity Culture is amazing Getting to help others

Cons

Virtual setting is hard to build relationships

Viewing 127 - 129 of 288 Reviews

Glassdoor has 293 PerfectServe reviews submitted anonymously by PerfectServe employees. Read employee reviews and ratings on Glassdoor to decide if PerfectServe is right for you.