Pros
There are very fine people working at PerfectServe throughout the organization. Sales continue to trickle in despite a palpable feeling of desperation and a handful of significant sales strategy changes over the last number of years. There is a nice level of autonomy, outside of the support center, due to a fair amount of management and executives being either remote or constantly traveling. If you don't care about company culture then you can make a comfortable salary without having to output much.
Cons
The company has gone through numerous significant changes in direction in the last few years. The technology is hilariously outdated and weak. Competition has increased. Senior leadership is mostly remote and middle management is left guessing at what to do next. The uncertainty generated by leadership decisions has led to silos where management has become territorial and petty. There is more CYA happening than actual value-added work. That atmosphere makes it impossible for honest feedback to be given without fear of retaliation. The culture is broken thanks mostly to directives made by executives through human capital.