PerfectServe reviews

4.4

91% would recommend to a friend

(286 total reviews)
avatar

Guillaume Castel

98% approve of CEO

93% positive business outlook

PerfectServe has an employee rating of 4.4 out of 5 stars, based on 286 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The PerfectServe employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

286 reviews
4.0
Jan 4, 2016
Recommend
CEO approval
Business Outlook

Pros

Atmosphere, Co-Workers, Culture, advancement opportunities, Company Values, not just a number.

Cons

They're in the process of going from a small, 'seat of the pants' style help/call center to being a larger more structured one. There are still a few people who have been here from the start, so there's still a lot of "Things were better when", but Management is doing all that it can to walk the fine line between keeping the old-timers happy and making changes that need to take place to allow the help center and the company to grow.

4.0
Dec 25, 2015
Recommend
CEO approval
Business Outlook

Pros

I'm going to be straight forward - it's very easy for me to rate this company highly because the department I'm in is a really great department. I can easily see how your experience can vary greatly depending on which department you're working. I really enjoy working in R&D. I work in an awesome new building, with a lot of smart and talented people, and when I do get annoyed, it's the same stuff that would likely come up at any other company because that's just how software development is. My managers not only actively listen to me, but seek out my ideas. When they don't agree, they tell me and tell me why they don't agree. Sure, change may not be happening as quickly as I would like, but in the 2 years I've been here I can actually say that things are changing.

Cons

The biggest con that I have found is that toxic people are tolerated too much. Their attitudes bring everyone down and in some environments like the 24/7 call center and the over-traveled implementation team, that kind of attitude really is no fun for anyone. Within the R&D development teams there's this odd mix of employees that have been there forever and new people. It can be difficult finding your footing when the new people want to drastically change things, the old people may not want to change things at all, and management is encouraging us to change, but do it in a controlled effort. It can cause some stresses, disagreements, and discontent. It's not easy, but when I was hired they were clear that it's not easy and eventually I found my footing and have really come to like working here.

1.0
Nov 25, 2015

So-so company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

They are pretty flexible with your work schedule. That's about it.

Cons

High works load. They don't schedule enough employees so if someone calls in (which someone always does) your whole shift will be rough. Morale is horrible at this company, Benefits are really bad & management is all talk but no action. They have shown this time & time again.

Viewing 262 - 264 of 286 Reviews

Glassdoor has 291 PerfectServe reviews submitted anonymously by PerfectServe employees. Read employee reviews and ratings on Glassdoor to decide if PerfectServe is right for you.