PetSmart reviews

3.1

37% would recommend to a friend

(10,811 total reviews)
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Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,811 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
1.0
Jul 25, 2016

Groomer/Pet Stylist

Recommend
CEO approval
Business Outlook

Pros

Promotion opportunities within select areas, if you are willing to work hard and groom 8+ dogs a day you can make great money.

Cons

Cramped salon (16 women in a space barely big enough for 8), hard to use PTO, management does not listen to safety concerns, HIGH stress in an area that shouldn't be, unsanitary work environment.

2.0
Jul 19, 2016

Sales Associate/Cashier

Recommend
CEO approval
Business Outlook

Pros

There can only be pros when you work with great people literally that's it, oh and seeing cute dogs around the store and in the grooming. Cash register wasn't hard to learn at all.

Cons

Hours are severely cut because "we went over budget" and the most hours are only given to the managers...when you're hired, they try not to have you start off higher than $8-$8.50/hour because you "get raises." The first couple raises are standard: $0.10 at 3 months, $0.15 at 6 months then at 1 year when you supposedly get your review (I never got one) one of your managers determines your raise. It will be lower than $0.15 even with an outstanding star review according to my managers. So starting from $8/hour you don't even make it to $8.50 with raises!! I have been there for over a year probably 2 years now and still am making under $8/hour when my coworker's who have been there less time than me are making more because they were hired by a different manager...

3.0
Jun 21, 2016

District Leader

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Managers and Associates are very loyal. It is a fun business that people enjoy working at and they bring this engagement down to the customers.

Cons

Change is happening for the right reasons but it is coming so quickly that the same process can change three or four times and the communication is not consistent so different areas are more up to date than others, but you are held accountable whether the communication has gotten down to the individual store or not.

Viewing 349 - 351 of 10,811 Reviews

Glassdoor has 11,076 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.