PetSmart reviews

3.1

37% would recommend to a friend

(10,812 total reviews)
avatar

Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,812 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
4.0
May 12, 2016

Great until the end

Recommend
CEO approval
Business Outlook

Pros

I loved working there, the co-workers were great, the environment was fun and they had flexible hours. As well as a good starting pay and 15% discount on the merchandise.

Cons

I felt really over worked since they cut the hours to disperse to all bathers so I only worked 10-15 hours a week and 5 hours per day, aside from that they would schedule me 10 dogs per day and didn't want me working over time so the work load became impossible and I got lots of joint pains since we're not allowed to sit down.

2.0
May 8, 2016

Store Manager

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Working with animals who are smarter than District Managers

Cons

Corporate thinks the only way to motivate you is to threaten your job, even if you are in the top stores in the company.

4.0
Apr 30, 2016
Recommend
CEO approval
Business Outlook

Pros

- Working with people who are as inspired by pets as you are - Good benefits structure for F/T employees - Strong opportunity for growth within the company - Work/Life balance is generally very good.

Cons

- Limited resources for employee development and training, especially for managers in the building - Highly inconsistent pricing for products in your store - Limited support from the home office for store operations - Managers are a large portion of the workforce, limiting time for actual management duties.

Viewing 355 - 357 of 10,812 Reviews

Glassdoor has 11,077 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.