Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      PetSmart

      Engaged Employer

      PetSmart reviews

      3.1

      37% would recommend to a friend

      (10,818 total reviews)
      avatar

      Ken Hicks

      24% approve of CEO

      29% positive business outlook

      Ratings by demographic groups

      PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,818 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Reviews by job title

      11K reviews
      3.0
      Aug 1, 2025

      OK - Classic Corporate

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Can bring your pet(s) to work (beyond even just dogs) Campus is nice Generally nice coworkers

      Cons

      Return to office order requires you to now be in office 4 days a week - previously had pretty much worked full-time remote. Now have a 2hr daily commute despite being on a computer all day. Inconsistent market (not limited to PetSmart...but impacts bonuses and we have had lots of layoffs) New CEO is extremely old-school. Has made questionable decisions Hearing about the crap those in the field put up with makes me sad Below industry standard in terms of holidays (we only get 6) Have greatly rolled back DEI initiatives

      1.0
      Jun 21, 2025

      Talented Teams Undermined by Poor Leadership

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      • Worked with incredibly talented, collaborative colleagues who consistently delivered high-quality results. • Remote work enabled strong productivity, focus, and better work-life balance, until it was abruptly taken away by NEW CEO. • Projects and workflows were often challenging in a good way, offering opportunities to grow skills and take ownership.

      Cons

      • Senior leadership made questionable strategic decisions, especially around return-to-office policies. • RTO was enforced in a one-size-fits-all manner, with no regard for performance, role type, or location. • The policy seemed less about collaboration and more about control, leading to unnecessary turnover and career disruption. • There was a general lack of transparency and empathy from upper management. Decisions that impacted people’s lives were made unilaterally, with little to no communication. • Morale has declined significantly due to inconsistent priorities and a clear disconnect between leadership and teams doing the actual work. • Many talented people were either pushed out or left voluntarily, not because of performance issues, but because they could no longer tolerate the arbitrary enforcement of outdated office norms.

      2.0
      Jun 14, 2025

      Part time

      Pet associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      My store leader works with us on our schedule requests. That is nice and apparently not the norm.

      Cons

      The Restructure has ruined PetSmart for me. It's chaotic now and I'm not paid enough to do all the tasks I'm expected to NOW do. Lots of us are planning our exits.

      Viewing 436 - 438 of 10,818 Reviews
      Related searches: PetSmart jobs | PetSmart salaries | PetSmart benefits | PetSmart interviews
      ReviewsPetSmart reviews

      Glassdoor has 11,083 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.