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      PetSmart

      Engaged Employer

      PetSmart reviews

      3.1

      37% would recommend to a friend

      (10,818 total reviews)
      avatar

      Ken Hicks

      24% approve of CEO

      29% positive business outlook

      Ratings by category

      3.6

      Diversity & inclusion

      3.0

      Culture & values

      2.9

      Compensation and benefits

      2.9

      Career opportunities

      2.8

      Work/Life balance

      2.6

      Senior management

      PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,818 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      11K reviews
      2.0
      May 2, 2024

      Poorly Managed, Reneges on contracts, No Hours for Employees

      Stocker
      Recommend
      CEO approval
      Business Outlook

      Pros

      •Mostly Autonomous while stocking or unloading trucks •Early Shifts •Interact with customers dogs/cats throughout shifts

      Cons

      •Drastically cut hours while demanding same workload •Store was constantly Understaffed, due to young employees either calling out on a regular basis, or people quitting due to lack of hours given or being harassed by management over (often) trivial things •Tech is all 10-20 years old and slow performance -No reasonable support from HQ (tech support or office support) -Store leader encouraged deceiving customers regarding sales/discounts into signing up for Treats Loyalty program to boost metrics

      1.0
      May 1, 2024

      Disappointing Job Security after FMLA

      Associate lead with keys
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you find value in connecting people and their pets with products that will benefit their quality of life, this is a good position for you. While the pet sale industry is difficult to stomach, taking care of the animals in front of you is rewarding. Seeing different animals every day is a nice change of pace.

      Cons

      Company is bleeding money and struggling to find ways to cut corners. Tried to remove employee discount recently and had to reinstate it due to outcry. Reducing each store's labor hours due to low sales is hindering each store's ability to fulfill daily tasks due to skeletal crews. If you have FMLA leave, your work position is not secure and you will likely have to transfer to a new location if you want to keep your insurance or full time income. Other stores will be unhelpful and disinterested in your acclimation to a new store. Break rooms have broken chairs that are a clear safety hazard. We are not allowed to tell unruly dogs and their owners to leave if they are causing a scene, unless it is extreme. Customers are irate at the registers due to prices or prescription cards due to inconsistency and incompetence of leaders following policies or updating price tags.

      avatar
      PetSmart Response
      2y
      Hi there, thank you for taking the time to share a thoughtful review. We hear your concerns and would like to speak further and try to help where we can. Please feel free to connect with us via the CareSmart line at 1-800-738-4693. We appreciate you taking the time.
      1.0
      Apr 16, 2024

      Chaos

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Incredibly light work load due to nothing going on

      Cons

      No leadership No vision Officers mad and disengaged because they did not get their payout for going public - They don't come to work and do nothing. Culture would be great, but morale has been crushed and no one cares.

      avatar
      PetSmart Response
      2y
      Thank you for taking the time to share your thoughts and experience at PetSmart with us! We value your input and will share this feedback accordingly.
      Viewing 448 - 450 of 10,818 Reviews
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      ReviewsPetSmart reviews

      Glassdoor has 11,083 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.