PetSmart reviews

3.1

37% would recommend to a friend

(10,818 total reviews)
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Ken Hicks

24% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,818 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
2.0
May 24, 2024
Recommend
CEO approval
Business Outlook

Pros

Working with dogs every day was definitely a bonus. Getting to learn more about their behavior was also good becoming familiar with dogs that would come in often was also joyful. Coworkers were nice as well and finding coverage for shifts when sick was easy. The training process was thorough and relatively quick.

Cons

As a part-time employee, there is no respect for you. when Covid hit, I understand that some things had to shut down, but waiting four months to lay someone off and not having them on the schedule the entirety of those four months is not acceptable. The manager of the hotel was nice enough, but definitely did not have respect for some younger employees. If you get injured on a shift from an animal, do not expect to be sent home as you will have to continue your shift, even if Adequate coverage is present. Definitely not for the faint of heart as you will have to deal with excrement of all kinds, as well as dog fights, and behavioral issues. PetSmart does not allow for bully breeds in their playgroups. Many bully breeds were in these playgroups, which I personally am OK with, but thought was a bit strange as it is against policy. If you have any physical disabilities or health problems, I would not recommend this job As it is very physically demanding, and you are not able to sit for long periods of time and Part of the job duties are to perform a lot of tasks that are physically demanding.

1.0
May 20, 2024
Recommend
CEO approval
Business Outlook

Pros

Pay Benefits Discount Learn about animals and how to care for them

Cons

Burn out fast (less than a year) Enough toxicity in 1 store to fill the entire city it operates in False bravado among co workers (cognitive dissonance) If they don’t like you they’ll punish you through the schedule until you quit Make promises that they don’t intend to keep The entire experience was a crock When you finally burn out from the bad environment and rude customers they’ll ostracize you and throw you in the dumpster because now you’re useless or a broken cog. They absolutely don’t care about you or the animals - the business comes first. Lots of pretentious co workers that think they know everything that have been there for 5 or more years - which is exactly where the toxicity comes from. People that should have been fired years ago are still there and will remain there long after you leave. Nothing will ever change so I left. There’s TONS of favoritism and nepotism it will take you back to Roman times. There’s nothing modern or progressive about PetSmart. The uneducated work here.

Viewing 445 - 447 of 10,818 Reviews

Glassdoor has 11,083 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.