PetSmart reviews

3.1

37% would recommend to a friend

(10,818 total reviews)
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Ken Hicks

24% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,818 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
2.0
Feb 25, 2025
Recommend
CEO approval
Business Outlook

Pros

Petsmart fully pays for you to go to their “school” for grooming and also supplies you with all your necessary starting tools.

Cons

Corporate is very greedy. They push unreal standards on their groomers, creating many mistakes, unsafe environments, and burnt out stylists. They demand too much for sales, completely disregarding the safety and comfort of their stylists as well as the quality of the grooms done.

1.0
Feb 6, 2025

Union busting management

Recommend
CEO approval
Business Outlook

Pros

Grooming was wonderful, I loved my job very much. I loved every dog that I groomed until my last day. Never had a bad performance review in my 3 years working there.

Cons

Managers fired me for organizing a union in my store.

1.0
Dec 3, 2024

Picks on disabilities

Recommend
CEO approval
Business Outlook

Pros

My co workers were nice.

Cons

I have dreamed since I was a kid of becoming a vet. I am disabled so it has taken me longer to get through school. I went to work at Petsmart because I loved animals. I was there for about a year. My job always called me in on my days off. I stayed late if needed. Helped anyway possible. The whole year I worked there it was like a dream job. Recently Petsmart changed to where the cashiers will do pet care. I have one arm that works so it’s hard for me. Our store manager started treating me rudely and downgrading me. She told me I was worthless, emotional, and hit rock bottom. So if you’re disabled this is not the job for you. I worked so hard at this job and I’m devastated. Not to mention to treat someone like this because they have one arm. Really disappointed.

Viewing 442 - 444 of 10,818 Reviews

Glassdoor has 11,083 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.