PetSmart reviews

3.1

37% would recommend to a friend

(10,818 total reviews)
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Ken Hicks

24% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,818 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
1.0
Mar 24, 2024

District manager is awful

Recommend
CEO approval
Business Outlook

Pros

I enjoyed working with my direct team. there were other positives, but they were overwhelmingly overshadowed during the final year I was there.

Cons

I endured four months of nearly daily sexual harassment from my store leader. I finally reported him to HR, and was made by my DL to feel as though I had messed up. He spoke with colleagues saying I shouldn’t have reported (manager), that I should have gone to him so he could ‘have a talk’ with him. It ended up coming out during the investigation that this store lead had already been moved a few times for this exact reason, and when that was uncovered, our previous DL (who at that point was DL in another state) also ended up losing his job for covering the behavior. I was offered no support or counseling to process everything after my SL was fired. But my DL did continue to speak highly of him after he was fired, and would frequently bring him up around people who would then ask me why this man was still being spoken so highly of. In the last year that I worked for the company (which I worked at for 10 years), I became so depressed and suicidal. I was barely functioning, my family was being affected, and I felt like I was drowning every time I had to walk into the building. I requested a transfer to a different store THREE TIMES (twice while the abuse was happening, which were denied). The final request was shortly after my SL was fired and I was trying to avoid checking myself in to the hospital. My DL told the store manager communicating my transfer request and reasons why that “She just needs to get over it and deal with it. This is her store/manager, that’s that”. I had already put up with bonuses being cut, not getting a basic cost of living increase despite being underpaid in the district and having (at the time) one of the top performing salons in the company. But to be treated so awfully during a time when the company should have been providing follow up care to the dozen women who were all effected by the man who was fired was so hard after all the personal sacrifices I had made to further the success of our salon made me realize the job is not worth it.

2.0
Mar 19, 2024
Recommend
CEO approval
Business Outlook

Pros

Benefits at full time Get to work with animals

Cons

The company doesn't actually care about you. Money is the only thing important to them. We are undervalued as employees by the big wigs.

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PetSmart Response
2y
We appreciate you taking the time to share your thoughts with us. It's great to hear you enjoy working with animals and value the full-time benefits. Your feedback about associate care and value is important to us. We're dedicated to creating a supportive environment and will certainly take your advice into consideration to make positive changes. Thanks for sharing your thoughts, and know you can speak further with us via the CareSmart line at 1-800-738-4693.
1.0
Dec 8, 2023

Not worth it

Recommend
CEO approval
Business Outlook

Pros

The pay is decent and the job keeps you fit

Cons

They consistently move the goal posts so you are always worried about losing your job. They will continue to threaten your job once a week if you don't make a 100% each week or over. This is not easy to do and it's so difficult because the job is very taxing on your body. People get injured and have major back problems from the heavy lifting. You're lifting heavy products for 10-12 hours a day and you have to do it fast so you meet 100% production every single day. NO ONE STAYS VERY LONG because of this, and they start firing people in groups to bring in fresh new workers who won't complain. Sexual harassment is rampant at this place from management and associates alike. It's unbearably hot in the summer and you're working up a sweat for 10 hours on top of that and they still expect you to perform at the same rate. It's freezing in the winter as well. Everyone is always stressed out, I quit this company because it was too stressful making 90% or more each week and constantly being warned that I would lose my job when I worked very hard and had alot of energy everyday to get things done. Even if you try your best you're going to be harassed by meetings with supervisors EVERY WEEK

Viewing 451 - 453 of 10,818 Reviews

Glassdoor has 11,083 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.