PetSmart reviews

3.1

37% would recommend to a friend

(10,818 total reviews)
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Ken Hicks

24% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,818 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
2.0
Apr 18, 2023

Steals your life

Recommend
CEO approval
Business Outlook

Pros

You can make a living wage here, and get paid time off. They don't care if you have colored hair, tattoos, piercings...very inclusive and accepting atmosphere.

Cons

It's a living wage, but you will be destroying your body to get it. Very, very labor intensive and physically demanding. Pretty good PTO, but you have to work very hard to earn it. They slowly add more and more on top of you, causing less time to groom dogs, which means more work for less pay. Groomers make commission for the amount they groom, but are charged with tons and tons of side duties. There is also a massive amount of policies and red tape to navigate in order to get your job done. Physically, mentally, emotionally draining on a daily basis. Extremely stressful every day. A lot of times it's impossible to get a lunch break, or any other kind of break, for that matter.

1.0
Apr 11, 2023

Don't work here

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work with animals Company culture as a whole seems to be good

Cons

PetSmart 2256 on Elliot and the I-10 in Tempe AZ has two of the most verbally abusive and immature managers I've ever worked for, however the rest of the company may function this location will wear you down to the point that currently at least fifty percent of the staff is actively looking for new jobs..

1.0
Apr 2, 2023
Recommend
CEO approval
Business Outlook

Pros

The work wasn't difficult, and could be enjoyable in the right circumstances. You get to see lots of adorable animals, which helps make for a good day.

Cons

Management! Management is a nightmare. They simply do not care. They make sure to overwork you, and you do not get paid enough. benefits are only for full time employees, but only management is allowed full time. They constantly talk about inclusiveness, but if someone doesn't like you, then expect to be ostracized and treated like crap.

Viewing 460 - 462 of 10,818 Reviews

Glassdoor has 11,084 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.