PetSmart reviews

3.1

37% would recommend to a friend

(10,822 total reviews)
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Ken Hicks

24% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,822 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
1.0
Nov 21, 2021

Hated this place so much

Recommend
CEO approval
Business Outlook

Pros

employee discount for pets learned basic care for animals i may not have known without this job when you arent strapped to the cashier like a prisoner because no one will let you train in other departments out of laziness, you can interact with animals sometimes puppies and kittens that you can hold

Cons

literally everything lazy management that cuts corners which results in animals becoming sick and even dying no one wants to train you so good luck if you land the cashier position, youll be there forever having to monetize the life of an animal, being held responsible for their lives by customers even though you just punch numbers there some of the most insanely rude customers who will kill you for a 85c can of cat food people letting their dogs pee and poop all over the store, not cleaning it up, and making every customer in a 5 foot radius tell you about it while you have a line insanely pushy "puppy guide" rewards. monitored like big brother to sell them, and encouraged to sneak it into customer's total without consent just to make numbers. i hate this place. never been back since

1.0
Nov 16, 2021

Terrible place to work

Recommend
CEO approval
Business Outlook

Pros

The animals, the employee discount, the parking lot, the day you quit.

Cons

Terrible place, micro management, breaking labor laws, no real care for pets or their well being.

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PetSmart Response
4y
Hi! Thanks for taking the time to review. We'd enjoy getting to speak to you further about a few of the things you mentioned above, as this is not in line with our values. Please feel free to reach out to the CareSmart line at 1-800-738-4693.
1.0
Nov 15, 2021

Dog groomer at petsmart

Recommend
CEO approval
Business Outlook

Pros

They send you to grooming school

Cons

If you attend grooming school you have to sign a two year contract Full of bullies poor management

Viewing 493 - 495 of 10,822 Reviews

Glassdoor has 11,088 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.