Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      PetSmart

      Engaged Employer

      PetSmart reviews

      3.1

      37% would recommend to a friend

      (10,822 total reviews)
      avatar

      Ken Hicks

      24% approve of CEO

      29% positive business outlook

      Ratings by category

      3.6

      Diversity & inclusion

      3.0

      Culture & values

      2.9

      Compensation and benefits

      2.9

      Career opportunities

      2.8

      Work/Life balance

      2.6

      Senior management

      PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,822 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      11K reviews
      2.0
      Nov 8, 2021

      This Company Will Work You Like A Dog

      Professional dog bather
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working with dogs, forming close bonds with coworkers, tips

      Cons

      Not paid nearly enough for the level of work, prone to injuries, policies are changed to make job difficult with no explanation, constantly wet, broken equipment takes forever to be replaced if at all, disrespectful customers with no backup from managers, corporate forces bathers to overload their schedule

      avatar
      PetSmart Response
      4y
      Thank you for taking the time to review. We're sorry that this was your experience and would like to connect with you via the CareSmart line at 1-800-738-4693 to chat a bit more. Thanks again!
      3.0
      Nov 6, 2021

      Lack of support leads to excess stress

      Grooming salon leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      They train you hands on and in house which is great! Attention to safety and quality is high for most salons and managers. We get a chance to give pet parents proper education for their pets grooming needs. You can usually get cross trained to other departments no problem. Commission is a very good paying gig if you can consistently groom enough. It’s a very fulfilling job if you want to work with animals.

      Cons

      Lack of staff is seen as a “bump in the road” no matter how long. In my case, I was the only groomer AND a manager for 1 1/2 years. There was no urgency about it and the only advice I received was to do more work without a raise while still performing my core management duties. Management was extremely against learning duties of other departments. Stores are hesitant to work together and instead are at war with each other. I understand that stores are to compete in sales and other things but we’re still one company. Departments are also against each other. The higher management is also extremely stingy with pay for some roles. Work life balance is terrible if you’re dedicated to making your department work. Management doesn’t understand that your time off the clock is your time.

      avatar
      PetSmart Response
      4y
      Hi! Thanks for taking the time to review. We'd enjoy getting to speak to you further about a few of the things you mentioned above, as this is not in line with our values. Please feel free to reach out to the CareSmart line at 1-800-738-4693.
      3.0
      Nov 3, 2021

      Average Company

      Operations manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Stores not open too late so you get out at a decent time. There was not a large amount of resets (usually once a year) but not difficult to complete. Expectations from upper management for the most part were attainable.

      Cons

      As with most retail companies, you were expected to do more with less. Management was on the floor a great deal of time. Most staff (including key holders) are young and not reliable which meant managers fill in open shifts.

      avatar
      PetSmart Response
      4y
      We appreciate you taking the time to share your experience with us! We're glad you enjoyed your life at PetSmart. Thanks for all that you did!
      Viewing 496 - 498 of 10,822 Reviews
      Related searches: PetSmart jobs | PetSmart salaries | PetSmart benefits | PetSmart interviews
      ReviewsPetSmart reviews

      Glassdoor has 11,088 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.