PetSmart reviews

3.1

37% would recommend to a friend

(10,822 total reviews)
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Ken Hicks

24% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,822 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
3.0
Nov 2, 2021
Recommend
CEO approval
Business Outlook

Pros

If you're a full-time groomer you get benefits, vacation time, and 50% commission 6 months after graduating academy. You DO NOT have to accept the kit that comes with academy, although no one will tell you that. Read the contract before you sign it. The company does try to acknowledge people with EOTM and little gift bags or food on occasion. The company has been giving bonuses for COVID/sometimes the holidays Some of the managers try really hard to keep the staff happy and feel supported, they're not all bad.

Cons

The company expects you to groom minimum 6 dogs per 8-hr shift, regardless of the dog's size, condition, or behavior. This is a safety issue. Overstressing the groomers with too many large dogs or dogs with health issues slows them down and forces them into overtime. If they get overtime or skip a lunch, they are swiftly reprimanded for it. At the same time, they are also reprimanded for not answering phones, even if the dog on the tables has difficulties or there's no one else in the room to help out. If you want to see your family for the holidays, forget it. You will NEVER be able to request time off during December. They don't accommodate for it at all.

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PetSmart Response
4y
Hey there, thanks for the review! We appreciate you taking the time to share with us. Please feel free to reach out to the CareSmart line at 1-800-738-4693 so that we can learn more about your concerns, as the safety of our associates is a #1 priority. Thanks again!
2.0
Nov 1, 2021
Recommend
CEO approval
Business Outlook

Pros

You work with animals occasionally

Cons

Management has a bad issue with playing favorites, they do not consider experience, production or level of effort.

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PetSmart Response
4y
Thank you for your feedback, we appreciate you taking the time to review. Please know that you can connect with us via the CareSmart line at 1-800-738-4693 to speak further on anything mentioned above so that we can help.
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Glassdoor has 11,088 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.