PetSmart reviews

3.1

37% would recommend to a friend

(10,784 total reviews)
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Ken Hicks

25% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,784 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
1.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

sometimes the customers are nice and the co workers are great.

Cons

management absolutely sucks. they did a restructure and cut my pay on top of the store leader pushing for me to step down after i took his advice he quit. leaving the whole store without pay. managment past the store level do not care for the animals either it feels. why do we sell fish bowls to small for any of the fish we sell.

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PetSmart Response
4d
We're sorry this was your experience working with us. We encouragfe you to reach out to the anonymous CareSmart line at 1-800-738-4693 to connect with us directly so we can learn more. Thank you for taking the time to share your thoughts!
5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Very good relationship with colleague

Cons

Not very flexible on work times

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PetSmart Response
4d
We're happy to hear you enjoyed working with us, thanks for taking the time!
1.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

-(It feels like) As long as you are friends with your boss, you can get promoted twice despite being unqualified and a morally corrupt human -(It seems like) You get promoted if you shop for Anthropology dresses and take vape breaks all day -Fresh Zoloft prescription (also a con) -The most horrifying place I've ever worked, so it can only go up from here!!

Cons

-Management appeared to be auditioning for a role in Mean Girls 3 at all times -Positive year-end review one week, performance improvement plan the very next week -Spineless leaders reporting "egregious behavior" and then being unable to give a clear explanation of what that behavior actually was

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PetSmart Response
4d
This isn't the work experience we hope associates have when working with us and appreicate your feedback. We encourage you to reach out to the CareSmart line at 1-800-738-4693 so we can learn more and try to support you. Thank you!
Viewing 7 - 9 of 10,784 Reviews

Glassdoor has 11,047 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.