PetSmart reviews

3.1

37% would recommend to a friend

(10,808 total reviews)
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Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,808 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
5.0
Oct 14, 2019

Room to grow

Recommend
CEO approval
Business Outlook

Pros

Development plans for interested workers

Cons

Ain’t no 9-5 gig yall

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PetSmart Response
6y
Thank you for taking the time to review and share your experience. We're thrilled you've found life at PetSmart to be fulfilling with advancement opportunities. Thank you for all you each day for your fellow associates, pets and pet parents!
3.0
Oct 14, 2019

Fun but not long-term

Recommend
CEO approval
Business Outlook

Pros

Obviously the animals, it definitely can be fun when you get to pet dogs and handle snakes and stuff and help people set up their home aquariums

Cons

Low wages, ridiculous corporate rules, very low discount comparatively to other competition companies, basically no room for advancement beyond "lead", zero full time options

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PetSmart Response
6y
Thank you for taking the time to review and share your experience! We think working with animals every day makes PetSmart pretty great too. We note and appreciate your feedback. Please know, you can always share your feedback via the CareSmart line at 1-800-738-4693 as well. Thanks again for taking the time.
3.0
Oct 11, 2019

It's Ok

Recommend
CEO approval
Business Outlook

Pros

Tips Lots of sweet dogs

Cons

Catty Coworkers It's a business and doesn't really have best interest for you or the dogs, especially dogs with special needs. Extremely low pay considering the risk of injury, back pain and injuries such as bites/scratches that you endure. Additionally, if you damage someones equipment by accident, you must pay for it.

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PetSmart Response
6y
Thank you for sharing your experience. We'd like to discuss more so we can understand better, as this is not in line with our values. Please contact the CareSmart line at 1-800-738-4693. We are fully committed to our pets and people across the organization and greatly value everyone's contribution. Thank you again, for bringing this to our attention.
Viewing 10561 - 10563 of 10,808 Reviews

Glassdoor has 11,072 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.