PetSmart reviews

3.1

37% would recommend to a friend

(10,808 total reviews)
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Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,808 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
3.0
Oct 7, 2019
Recommend
CEO approval
Business Outlook

Pros

Great to get you started out in the grooming industry Get to wash your own dogs for free Very rewarding to work with dogs

Cons

Have to sign 2 year contract if you want to get put through school to become a groomer Management is not good at this particular location. Though i have heard that it is not good all around Calgary. Even if you work full time hours as a bather you will only be considered part time until you go through academy and will not qualify for benefits.

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PetSmart Response
6y
Thank you for the feedback. We always appreciate hearing from our associates - the positives and the areas of improvement. We'd love to understand more about your experience. Please contact the CareSmart line at 1-800-738-4693. Thank you again!
5.0
Sep 10, 2019
Recommend
CEO approval
Business Outlook

Pros

interacting with animals and their parents, giving them treats, helping them find the best foods and care products.

Cons

it takes a long time and alot of experience to change positions, i was interested in the pet care associate position but i didn't have enough experience for it.

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PetSmart Response
6y
Thanks for sharing your experience. We're so glad you enjoyed your time with us and think working with animals and their pet parents make PetSmart a fun and special place as well! Please know that you can always share feedback via the CareSmart line at 1-800-738-4693. Thank you, again, for taking the time!
3.0
Sep 10, 2019
Recommend
CEO approval
Business Outlook

Pros

Decent pay and fun work environment

Cons

Poor management at some stores.

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PetSmart Response
6y
Thank you for sharing your experience. We'd like to discuss more so we can understand better, as this is not in line with our values. Please contact the CareSmart line at 1-800-738-4693. We are fully committed to our pets and people across the organization and greatly value everyone's contribution. Thank you, again, for bringing this to our attention.
Viewing 10564 - 10566 of 10,808 Reviews

Glassdoor has 11,072 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.