PetSmart reviews

3.1

37% would recommend to a friend

(10,802 total reviews)
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Ken Hicks

24% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,802 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
4.0
Nov 6, 2011
Recommend
CEO approval
Business Outlook

Pros

Flexible shifts and time off Potential for upward movement Great contact with customers Interesting work Great management Willingness to train you

Cons

Political-tough to get into the inner circle Difficult to fire employees who aren't up to par Can be challenging to have management listen to advice Lots of policies/procedures that aren't followed

5.0
Nov 5, 2011
Recommend
CEO approval
Business Outlook

Pros

Stable job security builds team work and friendships Good management great store flow coaching and guidance to improve bad habits great rewards in store and to bring in customers

Cons

Mostly from customers that have bad attitudes Poor management (but they usually don't last so that becomes a pro) More education for management in the Salon and Pet Care would help with a lot of issues

4.0
Nov 3, 2011
Recommend
CEO approval
Business Outlook

Pros

Tons of experience working with animals! You learn a lot about different types of animals as well as gaining experience treating sick animals.

Cons

Very low salaires, lots of work for little pay. In petcare department you are constantly cleanning cages everyday except Saturday and Sunday in which you still have to clean fish tanks. Have to deal with rude people who ask for your advice then tell you that you don't know what your talking about.

Viewing 10570 - 10572 of 10,802 Reviews

Glassdoor has 11,065 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.