PetSmart reviews

3.1

37% would recommend to a friend

(10,801 total reviews)
avatar

Ken Hicks

24% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,801 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
1.0
Jul 31, 2011
Recommend
CEO approval
Business Outlook

Pros

puppies helping pet owners make educated decisions about their pets needs.

Cons

long hours no recognition favoritism lack of management direction blame game overwhelming work load lack of vet care small cramped cages too busy in salon for all groomers / bathers to take lunches or decent breaks

3.0
Jul 30, 2011
Recommend
CEO approval
Business Outlook

Pros

love my customers and their pets especially my regulars who look for me coworkers are great my petcare manager is awesome so is my support manager

Cons

lets see we have changed management team three times in three yrs pay is not worth the job expected to be done with hours cut and not enough people no room for advancement lots of favoritisms among the managers .managers are not as customer friendly or employee friendly

5.0
Jul 24, 2011
Recommend
CEO approval
Business Outlook

Pros

- Around different types of animals the entire time. - Great employees and friendships made. - Fun, laid back environment.

Cons

- Low pay. - Minimal hours. - Very repetitive work. - Very low raises during raise periods.

Viewing 10603 - 10605 of 10,801 Reviews

Glassdoor has 11,064 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.