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      PetSmart

      Engaged Employer

      PetSmart reviews

      3.1

      37% would recommend to a friend

      (10,801 total reviews)
      avatar

      Ken Hicks

      24% approve of CEO

      29% positive business outlook

      Ratings by category

      3.6

      Diversity & inclusion

      3.0

      Culture & values

      2.9

      Work/Life balance

      2.9

      Compensation and benefits

      2.8

      Career opportunities

      2.6

      Senior management

      PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,801 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      11K reviews
      2.0
      Jul 18, 2011

      Really enjoyed this job!

      Pet trainer
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Very customer focused - gave a lot of money to charity - treat the animals with respect - coworkers are usually animal people

      Cons

      - Retail - always sales focused - Get some lazy people - nature of the business - Expect a lot for a little pay

      4.0
      Jul 17, 2011

      For animal lovers, it is a great place to work!

      Department supervisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working at Petsmart allows you to interact with many different animals, ususally dogs, but sometimes there are cats, monkeys, birds, even a pot-bellied pig once came to visit! As an employee, your main goal is to help the customer make decisions that will best work in their circumstances, so you ask a lot of questions in order to do the job.

      Cons

      Policies seem to change frequently. When I left, the payroll hours were being cut, which meant that only one person was in each department for a while. Typically, this leads to corners being cut and jobs not being performed because there isn't time to do it properly. Store management seemed inflexible when I gave them advance notice that my son's daycare would be closed on certain days. I was told to find "other arrangements" because those days couldn't be my scheduled days off. On the other hand, people that were out constantly with no excuse and no call in were left employed.

      Viewing 10606 - 10608 of 10,801 Reviews
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      Glassdoor has 11,064 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.