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      PetSmart

      Engaged Employer

      PetSmart reviews

      3.1

      37% would recommend to a friend

      (10,795 total reviews)
      avatar

      Ken Hicks

      24% approve of CEO

      29% positive business outlook

      Ratings by category

      3.6

      Diversity & inclusion

      3.0

      Culture & values

      2.9

      Work/Life balance

      2.9

      Compensation and benefits

      2.8

      Career opportunities

      2.6

      Senior management

      PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,795 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      11K reviews
      3.0
      Apr 24, 2011

      I love the company and the goals it promotes, but it needs more structure for employees.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      PetSmart cares about pets and the products they sell for pets. When with the right team members, it is a fun place to work where you go home with satisfaction of having given necessary advice to Pet Parents.

      Cons

      Many poor performers remain in positions because PetSmart has a poor system of training and coaching to grow. While they are loyal to their associates, many store-level teams have serious problems that fracture their ability to create an efficient store. PetSmart would benefit from a more standardized training program that promotes continuity. Also, unless you are full-time, it can be very difficult to get a reliable schedule or hours.

      1.0
      Apr 20, 2011

      Used to be better, has gone down hill in past 2 years

      Senior petshotel associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Being paid to play with animals Coworkers at your level and below are fun and enjoyable to be around Customers become like a "family" you get to see them so often - they buy you cookies, candies all kinds of treats!

      Cons

      You are responsible for everything yet reap none of the perks Management is very quick to point out and write you up for every little thing you make a mistake on or can't help, yet you never get rewarded for a job well done Hotels are extremely understaffed while the store has an abundance of employees. Even though every management member is certified to work in the hotel they will never help you - NEVER. Yet they all hang out in the office forever. Core store managers belittle the seniors and tell us we "aren't managers", even though we run shifts by ourselves.

      3.0
      Apr 19, 2011

      I loved the pets, the culture was a little too much to handle.

      Pet hotel associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      The interaction with animals was nice, the company is well known if you are looking to work in the pet or retail industry.

      Cons

      The pay did not compensate for the amount of work required, cleaning, constantly having run and play with the pets, preventing distriburances between the pets, not being able to take breaks freely, having to work the desks/phones small window for advancement and the job skills do not translate well if only in the Pet Hotel, my impression was that the Corporate Office would be better suited for advancement and valued experience.

      Viewing 10630 - 10632 of 10,795 Reviews
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      Glassdoor has 11,058 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.