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      PetSmart

      Engaged Employer

      PetSmart reviews

      3.1

      37% would recommend to a friend

      (10,792 total reviews)
      avatar

      Ken Hicks

      24% approve of CEO

      29% positive business outlook

      Ratings by category

      3.6

      Diversity & inclusion

      3.0

      Culture & values

      2.9

      Work/Life balance

      2.9

      Compensation and benefits

      2.8

      Career opportunities

      2.6

      Senior management

      PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,792 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      11K reviews
      3.0
      Jan 17, 2011

      great place to start gaining work experience

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      every task is laid out in black and white with easy to follow directions. your schedule, to the minute, is set in advance. regularly scheduled paychecks. managers seem fair and accomodating. if employee shows steady initiative, there may be room for promotion. employee discounts.

      Cons

      micromanagement. no flex time. pay rate is for highschoolers, not real people trying to make a living. cliquish behavior among all levels of employees. sometimes employees willingness to work is taken for granted. bonuses amount to pennies on the dollar.

      2.0
      Jan 15, 2011

      Your experience can vary greatly, depending on your Salon and Store Manager.

      Pet stylist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent benefits, 15% discount, pet grooming is a job that can't be "outsourced", free training class, appears to be fairly easy to advance into management if you are willing to relocate.

      Cons

      As a groomer, you make your money on commissions, if the salon is overstaffed you will not make more than your hourly wage. You must work holidays, nights, and weekends. Safety rules were not enforced by my district manager, my salon manager tried to have us follow rules, but no one else in the district did. The store manager for most of my employment was great with customers but had no interest in enforcing rules. Associates stole from the register, shirked their duties, were rude to other associates, stole merchandise and nothing was done. The second manager of our store had no business being a manager, he had no concept of customer service or being pro-active with problems. He also lied about me at least twice to our district manager. If you have a good manager and district manager you could have a good experience, but it will change greatly from store to store.

      2.0
      Jan 13, 2011

      Its ok...For a High School Grad

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      You get a great opportunity to play with other peoples dogs.

      Cons

      You only get words that you will get moved up but it probably wont happen, and you wont get a raise either when it does.

      Viewing 10654 - 10656 of 10,792 Reviews
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      Glassdoor has 11,055 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.