PetSmart reviews

3.1

37% would recommend to a friend

(10,792 total reviews)
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Ken Hicks

24% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,792 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
1.0
Jan 11, 2011
Recommend
CEO approval
Business Outlook

Pros

discounts, periodic employee discounts on merchaandise

Cons

push nail trim, ear packages and upselling too much. You were constantly expected to up sell. Managers received bonuses based on the staff's sales numbers.

1.0
Jan 10, 2011
Recommend
CEO approval
Business Outlook

Pros

The animals and genuine people who tried to help them, the customers who look to Petsmart for their pet needs. and many of the associates who genuinely care.

Cons

A training program that is only what it says on paper but is not done in actuality. Its a Joke. . Company says one thing and does another. Way too many programs to learn at once and not reasonable considering the expectations for the time given. a deluge of yes- men around every corner seeking to establish themselves for a brief sense of notoriety .

1.0
Jan 2, 2011
Recommend
CEO approval
Business Outlook

Pros

Overnight shift is independent, no one looking over your shoulder Interaction with the boarded pets

Cons

i applied for one job, interviewed for a different job and ended up with a job that was physically impossible for me to do well. Had I known this, I would have declined the position, but I tried to stick it out, hoping my body would adjust. I wore a pedometer for a week, and averaged 15 kilometres per night in walking. The night shift is basically cleaning. Scrubbing playrooms and 'atriums', drains where urine, feces, fur, hair, vomit and pet food get clogged and being expected to vacuum it out with a shopvac. Checklists are not followed. Night shift is always expected to complete his/her cleaning schedule, as well as walk and feed all dogs/cats in the facility, which is not in line with the "official" checklist. At Christmas, I had 58 dogs to do this with myself, after a shift of 3 people had the same responsibility the night before and still didn't get all their work done. There is definitely favouritism for certain employees, especially the nosy ones who can report back to managers about the work of other employees. Managers are re-assigned without compensation which makes them bitter and affects their ability to effectively manage new employees. The gossip mill works overtime and the managers fuel it. This is a toxic workplace in more ways than one.

Viewing 10657 - 10659 of 10,792 Reviews

Glassdoor has 11,055 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.