PetSmart reviews

3.1

37% would recommend to a friend

(10,790 total reviews)
avatar

Ken Hicks

25% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
1.0
May 13, 2010
Recommend
CEO approval
Business Outlook

Pros

Working with owners and their pets Benefits packages Base hourly pay provided incase of low commissions Decent equipment provided Vacation offered to full-time employees Easy computer program for scheduling and checking in dogs

Cons

High turnover in management Management is uncaring of staff members as people Unrealistic sales goals Lots of paperwork to have done daily and weekly in between grooming the 8 dogs a day minimum that they want you to do. Plus, 3 weekly call logs to be completed in 4 days. One call log that requires you to call a customer 3 times before leaving a message, if they don't answer. This is even as a regular groomer and not a salon manager. Too much emphasis on sales and not enough on wellness of employees and pets. Salon manager at this specific location was horrible at communicating. She also displayed favortism towards certain employees. She was unreasonable with giving time off. She mixed her personal life with work. Managers never recognize good work done, but are always quick to write you up for anything done wrong. (i.e. not achieving sales goals) Management will make you feel expendable even if you've worked for the company for years.

2.0
May 12, 2010

Petsmart work experience

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Working with animals, new experiences every day, great coworkers, enjoyable work atmosphere, flexible scheduling, my boss bought lunch for us everyday

Cons

PIcking up poop, breaking up dog fights, my boss was hard to work with, and the facility cleanliness was questionable

Viewing 10705 - 10707 of 10,790 Reviews

Glassdoor has 11,053 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.