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      PetSmart

      Engaged Employer

      PetSmart reviews

      3.1

      37% would recommend to a friend

      (10,786 total reviews)
      avatar

      Ken Hicks

      25% approve of CEO

      29% positive business outlook

      Ratings by category

      3.6

      Diversity & inclusion

      3.0

      Culture & values

      3.0

      Compensation and benefits

      2.9

      Work/Life balance

      2.9

      Career opportunities

      2.6

      Senior management

      PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,786 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      11K reviews
      4.0
      Sep 18, 2009

      frustating sometimes

      Pet trainer
      Recommend
      CEO approval
      Business Outlook

      Pros

      the benefits are good. one free wellness plan with banfield is nice. can be a very positive environment, especially with a great manager.

      Cons

      management team seems very incompetent. long, tedious hours. and some customers are beyond crazy! yes, it's retail, so we smile and try to help. not all managers are on the same page when it comes to handling customer complaints.

      3.0
      Sep 9, 2009

      Fun But Frustrating

      Pet trainer
      Recommend
      CEO approval
      Business Outlook

      Pros

      You get to teach dogs for a living. This is fun and rewarding while offering a good challenge. The customers are generally nice and the stores are not bad environments. In terms of possible retail positions, it's not bad at all.

      Cons

      In as few words as possible, a distinct lack of training. I was frustrated by the lack of training that I received to become a pet trainer. The company tends to emphasize selling training classes over actually teaching them. The quotas for selling classes reenforce this trend.

      3.0
      Aug 31, 2009

      Company micro-managing

      Pet care manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The animals of course! Thats what seem to make the job tolerable at times. The pay is good but you have to get in and know how to work the system to get good raises. Customer base is a lot better then most retail.

      Cons

      Company is starting to micro-manage. Lots of changes occuring in this rough ecomony that are making the job harder due to major cutbacks and high expectations. Just like any big box company they try and squeeze every penny.

      Viewing 10750 - 10752 of 10,786 Reviews
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      Glassdoor has 11,049 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.