PetSmart reviews

3.1

37% would recommend to a friend

(10,786 total reviews)
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Ken Hicks

25% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,786 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
2.0
Oct 7, 2009

good money poor environment

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

good pay for top positions in and out of stores. Always stay busy throughout the day even on weekdays. Good place to work if you own a lot of Pets.

Cons

Be at work on your scheduled shift or don't work here. Have no flexability in schedules. No personal incite is allowed. Personal life is now second to work life.

3.0
Oct 2, 2009
Recommend
CEO approval
Business Outlook

Pros

Its a great entry level job. You work hard, don't question things you will move up fast. If your younger and at school, live with your parents its great. Full timers receive good benefits. If you need to make a living, look elsewhere.

Cons

Negativity, Low pay, gossip and rumor. If you work as a stocker/pet products associate expect to work at $7.50 - $9.00 an hour, but you WILL have to do the manual labor work of a person who is paid $12.00 - $15.00 an hour elsewhere. I enjoy hard work, but the pay was honestly lousy.

3.0
Sep 21, 2009
Recommend
CEO approval
Business Outlook

Pros

1) The ability to work with a limited variety of animals 2) The atmosphere is generally friendly 3) Procedures exist to reward good job performance

Cons

1) Overemphasis on making every customer happy (impossible in certain circumstances) 2) Some â??pet parentsâ? can be a bit eccentric 3) Can be a bit of a messy workplace for obvious reasons 4) Corporate cash management and stocking systems are very dated and ineffective

Viewing 10747 - 10749 of 10,786 Reviews

Glassdoor has 11,049 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.