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      PetSmart

      Engaged Employer

      PetSmart reviews

      3.1

      37% would recommend to a friend

      (10,790 total reviews)
      avatar

      Ken Hicks

      25% approve of CEO

      29% positive business outlook

      Ratings by category

      3.6

      Diversity & inclusion

      3.0

      Culture & values

      3.0

      Compensation and benefits

      2.9

      Work/Life balance

      2.9

      Career opportunities

      2.6

      Senior management

      PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      11K reviews
      4.0
      Jun 25, 2011

      A dirty job but someone who loves dogs has to do it.

      Salon manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Opportunity to make more money if you work harder You work more with animals than people You learn and get better You can be creative Lots of opportunity for more pets Exciting- you never know what kind of day you will have

      Cons

      It's dirty, hairy and smelly Too many tasks that can never be accomplished in one day handed out Small work environment with lots of females equals drama Customers and management can be a pain in the butt Dogs can be really uncooperative and you need to keep your cool Maintaining your own equipment Wear and tear on your joints and body from wiggly dogs Risk of getting bit

      2.0
      Jun 25, 2011

      Loved working with the pets. Did not care for lack of advancement.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Loved all the pets you deal with each day. Customer's pets were always fun to play with. Helping customers and making them happy was the best part of the job.

      Cons

      Pay for part-timers was minimum. Pay for hourly associates and key holders was also very low. You would have a pet-care manager manager making as low as $12.00 per hour and also have them run the building a couple of nights per week. The only people that made decent money were the salary managers.

      3.0
      Jun 14, 2011

      Fun place to work at, but management needs a lot of improvement

      Cashier
      Recommend
      CEO approval
      Business Outlook

      Pros

      It's a fun place to work with all of the animals and the dogs that customers bring in. Other than the typical customers that whine about prices or service or whatever, the customers are rather nice. We also get a lot of regulars who are always fun to talk to. While I'm a cashier now I was a stocker and it was fun to stock the product and see what new stuff came in.

      Cons

      I don't know how it is at other locations, but at the location I work at, the store manager NEVER makes employees full-time... There's only one person in the core store (not salon or hotel), other than the managers, that's full-time. The amount of hours are bad too, I frequently ask them if there's any way I can get more hours, they say they will and I get literally 1 or 2 hours in the following weeks. And in the three years I've been with the company I have NEVER received a written evaluation about my job performance, even though in the handbook it says we should. The store manager also doesn't communicate enough.

      Viewing 10750 - 10752 of 10,790 Reviews
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      Glassdoor has 11,053 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.