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      PetSmart

      Engaged Employer

      PetSmart reviews

      3.1

      37% would recommend to a friend

      (10,790 total reviews)
      avatar

      Ken Hicks

      25% approve of CEO

      29% positive business outlook

      Ratings by category

      3.6

      Diversity & inclusion

      3.0

      Culture & values

      3.0

      Compensation and benefits

      2.9

      Work/Life balance

      2.9

      Career opportunities

      2.6

      Senior management

      PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      11K reviews
      2.0
      May 29, 2011

      They would rather hire outside people without knowledge/experience than promote hard workers

      Petcare specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      The primary reason I still work at PetSmart is the animals. I do have a lot of regular customers that ask for me personally and I do enjoy helping most of the customers that come in the store.

      Cons

      If you are hired in at a low level, you will never be promoted higher than maybe a lead position. Pet Care there is a lot to do every day, all day. It is a lot of hard work with very little assistance from other departments, yet they are expected to cover other areas in the store making it very difficult to complete daily duties and provide proper customer service. The down side to others helping in Pet Care is lack of training and knowledge which can result in improper information given to customers which can have bad results when they purchase live animals without clear understanding of their needs and care. Training for all areas and positions are minimal at best. Most of the managers have very little experience, if any, and most are outside hires, very rare to find a manager that was promoted to the position. Pay is low and so are the raises.

      Viewing 10753 - 10755 of 10,790 Reviews
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      Glassdoor has 11,053 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.