PetSmart reviews

3.1

37% would recommend to a friend

(10,789 total reviews)
avatar

Ken Hicks

25% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,789 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
1.0
Apr 20, 2011
Recommend
CEO approval
Business Outlook

Pros

Being paid to play with animals Coworkers at your level and below are fun and enjoyable to be around Customers become like a "family" you get to see them so often - they buy you cookies, candies all kinds of treats!

Cons

You are responsible for everything yet reap none of the perks Management is very quick to point out and write you up for every little thing you make a mistake on or can't help, yet you never get rewarded for a job well done Hotels are extremely understaffed while the store has an abundance of employees. Even though every management member is certified to work in the hotel they will never help you - NEVER. Yet they all hang out in the office forever. Core store managers belittle the seniors and tell us we "aren't managers", even though we run shifts by ourselves.

1.0
Apr 4, 2011
Recommend
CEO approval
Business Outlook

Pros

It's hard to get fired, get to see different pets, can set your availability, though may not management may never really follow that

Cons

It's hard to get fired, not a lot of room for advancement, unstable schedule: one week there will be a lot of hours, the next very few, the employee discount isn't really that much, especially with such low hourly wages

2.0
Jan 13, 2011

Its ok...For a High School Grad

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You get a great opportunity to play with other peoples dogs.

Cons

You only get words that you will get moved up but it probably wont happen, and you wont get a raise either when it does.

Viewing 10756 - 10758 of 10,789 Reviews

Glassdoor has 11,052 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.