PetSmart reviews

3.1

37% would recommend to a friend

(10,787 total reviews)
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Ken Hicks

25% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,787 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
4.0
Nov 16, 2010

Good job

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I really enjoyed working at Petsmart because there are so many opportunities from cashiering, stocking, pet care, bathing, grooming, and being a manager

Cons

Having to be careful with management.

4.0
Oct 20, 2010
Recommend
CEO approval
Business Outlook

Pros

Great benefits, good pay, good opportunities for advancement. Friendly customers, pleasant working environment, and associates are very competent and nice.

Cons

Too much paperwork and too many checklists.

1.0
Sep 27, 2010
Recommend
CEO approval
Business Outlook

Pros

If you love animals, this is the place for you! I loved caring for the dogs and cats. In many ways this should be a dream job.

Cons

Since I was hired just over a year ago, the PetSmart store where I was employed terminated the employment of three senior managers. I am positive from their perspective there was just-cause for every termination. It became apparent to me just last week, when I learned that one had been fired, that the company held a very cavalier attitude about their employees, and I voiced this to my immediate manager. I was told not to let this concern me. Last week I made an error in judgment and I knew I would be reprimanded when I returned to work today. To my utter shock I was terminated. During this past year I was never, not once, late for work and I only missed maybe two or three days due to illness and was very considerate to give ample notice. I did not steal, nor defraud them in any way. My customer service record was stellar. Because I have witnessed ~zero~ loyalty to employees, I cannot recommend this company as a great place to work.

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Glassdoor has 11,050 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.