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      PetSmart

      Engaged Employer

      PetSmart reviews

      3.1

      37% would recommend to a friend

      (10,787 total reviews)
      avatar

      Ken Hicks

      25% approve of CEO

      29% positive business outlook

      Ratings by category

      3.6

      Diversity & inclusion

      3.0

      Culture & values

      3.0

      Compensation and benefits

      2.9

      Work/Life balance

      2.9

      Career opportunities

      2.6

      Senior management

      PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,787 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      11K reviews
      4.0
      Sep 17, 2010

      PetSmart Management

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      PetSmart is a great company to work for. There is many chances for advancement as you become experienced and accelerate in your position. The company offers job security and competitive salaries.

      Cons

      The senior management's competency or lack there of, reflects on the entire store and becomes frustrating to other managers and associates. It is very hard to shine if leadership is poor.

      4.0
      Sep 6, 2010

      Good place to work

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      You get to with and around animals all day. Pay is average for retail. If you are a good worker promotion are handed out. Decent bonus structure for management.

      Cons

      Customers can be very rude 401k plan is limited Work life balance is hard you work very hard for the ammount of pay

      3.0
      Aug 31, 2010

      Fun for a few months

      Lead cashier
      Recommend
      CEO approval
      Business Outlook

      Pros

      Get to see many types of pets. Most pet parents are decent. Get to know regular customers and their pets. Coworkers were mostly nice.

      Cons

      Very little cashier support. If you had a huge line at the register and called for support, it took some time for someone to show up since there was usually about one other person working in pet care or stocking. The manager was usually trying to get new stock set up or on a phone call and the pet care person was usually busy doing five different things at once. Not enough hours in schedule so I decided it was not worth it to work only 10 hours per week even in the summertime. Had to clean up urine and feces even though "Oops" stations were provided. Being pushed to sell classes and get people to sign up for a Pet Perks card.

      Viewing 10762 - 10764 of 10,787 Reviews
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      Glassdoor has 11,050 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.