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      PetSmart

      Engaged Employer

      PetSmart reviews

      3.1

      37% would recommend to a friend

      (10,786 total reviews)
      avatar

      Ken Hicks

      25% approve of CEO

      29% positive business outlook

      Ratings by category

      3.6

      Diversity & inclusion

      3.0

      Culture & values

      3.0

      Compensation and benefits

      2.9

      Work/Life balance

      2.9

      Career opportunities

      2.6

      Senior management

      PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,786 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      11K reviews
      1.0
      Aug 11, 2010

      Are you kidding

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      employee discount is about all there is

      Cons

      retail hours incompetent / lazy managers incompetent / lazy employees rude customers

      3.0
      Jul 5, 2010

      Its All About Money & Favorites

      Cashier
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great customer loyalty, discounted items always helpful, support among most store level employees, flexibility on scheduling if you're a good worker, room for movement in different departments. I worked in front end, stock and pet care and most people were very willing to help you learn.

      Cons

      Low pay, insufficient employee reviews, turnover of management a lil too fast, having to work beyond schedule limitations sometimes (ex. you let them know you can't work past three and you're scheduled to four). I worked 39 hours a week so I couldn't be considered full-time and get good benefits. A person who worked for a month received a promotion over me (was there for year and half) cause of favorites with one manager. Very unfortunate. She made many mistakes in her new position.

      3.0
      Jun 20, 2010

      Good place, but not for long-term

      Receiving supervisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexibility in scheduling, getting to chat with pet owners, being around animals. Learn alot about taking care of pet's health. Good benefits for full-time employees.

      Cons

      Low pay. Promotions to assistant manager positions do come up, but the low pay makes it difficult to survive. Back-breaking work in many departments with little help.

      Viewing 10765 - 10767 of 10,786 Reviews
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      Glassdoor has 11,049 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.