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      PetSmart

      Engaged Employer

      PetSmart reviews

      3.1

      37% would recommend to a friend

      (10,785 total reviews)
      avatar

      Ken Hicks

      25% approve of CEO

      29% positive business outlook

      Ratings by category

      3.6

      Diversity & inclusion

      3.0

      Culture & values

      3.0

      Compensation and benefits

      2.9

      Work/Life balance

      2.9

      Career opportunities

      2.6

      Senior management

      PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,785 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      11K reviews
      4.0
      Apr 3, 2009

      Petsmart a good place to work.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Everyone in the company is super friendly and it seems like most people are willing to help out others. For the most part, the company does seem genuinely concerned with the customers experience in the store rather than just the bottom line.

      Cons

      Managers often overlook things like hourly associates being late or calling in, rather than firing them and hiring someone who really wants a job. Some rules dictated by corporate are made by people who have obviously never worked in a retail store but are running them. It's very frustrating to have to comply with things that only clutter up an already busy day.

      4.0
      Apr 2, 2009

      Best retail job

      Operations manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Its fun to go to work everyday. Most of the people shopping with or for their pets are eager to talk about them, so if you are the type of person who likes to engage in customer service this is the place for you. The company really cares about the health and well being of all pets we sell and and any pet we provide service to. They are also very good about allowing their managers to have personal lives. Managers normally work a 45 hour work week, and other than a few weeks around Christmas are not required or pressured to work more.

      Cons

      Some of the early shifts start pretty early - 4:00 in our store. The training program for managers could use some improvement. Training lasts 2 weeks and does covers policies and procedures and how to analyze reports, but does not really help to learn to complete the basic tasks required on a daily basis.

      1.0
      Mar 12, 2009

      PetSmart is very demanding, but a good place to get experience with how the business world runs.

      Pet trainer
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you like working in the retail industry, and love animals it's a great place but it is very demanding.

      Cons

      You have a lot of managers (bosses) walking around constantly ordering you to do more. The weekends are the highest sale days, so you'll be working them. The communication is very poor between management and employees.

      Viewing 10765 - 10767 of 10,785 Reviews
      Related searches: PetSmart jobs | PetSmart salaries | PetSmart benefits | PetSmart interviews
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      Glassdoor has 11,048 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.