PetSmart reviews

3.1

37% would recommend to a friend

(10,784 total reviews)
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Ken Hicks

25% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,784 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
3.0
Feb 26, 2009
Recommend
CEO approval
Business Outlook

Pros

Lots of interaction with the customers and there pets. Those that work there tend to be open and friendly and managment is generally aprochable and supportive as long as you work well. There is also a variety of departments within each store in which you can be cross trained which allows for a little variety, depending upon what department is your main focus.

Cons

There can be quite abit of segrigation between the seperate departments which often leads to back biting and a lack of understanding between workers. Some managment member seem to have a hard time being productive and this therefore affects the motivation and moral of others in the store. Depending on your location the medical benifits can be un benificial.

3.0
Jan 23, 2009
Recommend
CEO approval
Business Outlook

Pros

You'll learn a lot about animals and how to care for them knowing that later on in life when children come around, you'll know how to care for the family pet. Also, a variety of animals aproach the store.

Cons

When working in the dept. of pet care, you have to clean up all of the habbitats and it could get pretty messy.. especially for the morning shifts.

3.0
Dec 17, 2008
Recommend
CEO approval
Business Outlook

Pros

When management is good, it can be a fun and productive place to work. I learned a lot about animal care there, and was extremely satisfied with the way i was able to help people learn how to care for their pets in the best way.

Cons

As you start liking the job, you will learn more about the pet foods, and what nutrition is truly best for pets. You will come to find the majority of foods that petsmart has to offer are sub par, and it will break your heart watching people buy it for their animals. It can be extremely frustrating watching people do very very dumb things with their animals

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Glassdoor has 11,047 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.