PetSmart reviews

3.1

37% would recommend to a friend

(10,784 total reviews)
avatar

Ken Hicks

25% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,784 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
4.0
Sep 18, 2009
Recommend
CEO approval
Business Outlook

Pros

the benefits are good. one free wellness plan with banfield is nice. can be a very positive environment, especially with a great manager.

Cons

management team seems very incompetent. long, tedious hours. and some customers are beyond crazy! yes, it's retail, so we smile and try to help. not all managers are on the same page when it comes to handling customer complaints.

3.0
Sep 9, 2009
Recommend
CEO approval
Business Outlook

Pros

You get to teach dogs for a living. This is fun and rewarding while offering a good challenge. The customers are generally nice and the stores are not bad environments. In terms of possible retail positions, it's not bad at all.

Cons

In as few words as possible, a distinct lack of training. I was frustrated by the lack of training that I received to become a pet trainer. The company tends to emphasize selling training classes over actually teaching them. The quotas for selling classes reenforce this trend.

Viewing 10777 - 10779 of 10,784 Reviews

Glassdoor has 11,047 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.