PetSmart reviews

3.1

37% would recommend to a friend

(10,785 total reviews)
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Ken Hicks

25% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,785 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
2.0
Apr 23, 2010
Recommend
CEO approval
Business Outlook

Pros

Excellent discount and full time employees receive excellent benefits that get better as you work for the company longer

Cons

Depending on where you work, and who your supervisors are will make all the difference. The DM is too far spread out to focus on each store individually, allowing some store managers (or assistant managers) too much freedom and power. By the same token, not all of the DM's are even helpful and in many instances you'll be dissatisfied with the changes in the store by either DM or corporate. If your part time, don't expect a regular paycheck, your hours will fluctuate wildy and if you want more then a few hours, you'll have to have nearly completely open availability, even as a part-timer

2.0
Apr 19, 2010
Recommend
CEO approval
Business Outlook

Pros

a paycheck was about the only thing positive with the job. there was no management supoprt and consistent direction to move the business forward

Cons

no management support that was consistent in any way. every few weeks there were new forms and processes to complete

4.0
Feb 10, 2010
Recommend
CEO approval
Business Outlook

Pros

They had room for growth and promotions and encouraged it - if you aren't getting promoted or cross trained, you are not doing a good job, end of story. The Store I was at took time to really train the associates depending on what area they were in, and the training was on going. Decent health care but takes a while to become available to you

Cons

Like in all retail there can be drama going on between the employees, are manager was decent and tried hard to curb this problem. Pay isn't that great, but comparable to other retail stores. Also yes, schedules are flexable but your hours are based on what you are available, again common with most retail.

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Glassdoor has 11,048 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.