PetSmart reviews

3.1

37% would recommend to a friend

(10,803 total reviews)
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Ken Hicks

24% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,803 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
2.0
Jun 11, 2021

Corporation

Recommend
CEO approval
Business Outlook

Pros

It's a fun and interesting environment to grow and learn in. Your coworkers and much like you, fellow animal enthusiasts and lovers a like that come by to try and educate people about their favorite animals. Plus getting to hang with animals 8 hours a day ain't bad either.

Cons

The cons are much more beefy, once you get past the glitz and glamor of getting to work with animals it takes a pretty steady and steep nose dive. Let's start with corporate, they are probably one of the worst companies I have ever worked for. The amount of care that is given to the animals is frankly abysmal, whenever they get caught they slap a bandaid on it and call it a day, but provide no hours to accommodate these new changes to animal care. Second the expectation on management and management, everyone in management at petsmart has drunken the kool-aid at one point or another. But these jellyfish people sit and complain about how gutted we are on hours but never give any pushback to corporate and just allow the floor people to slave away, and when it comes to management it is SUCH a hit or miss its almost laughable.

2.0
May 6, 2021
Recommend
CEO approval
Business Outlook

Pros

Good pay compared to many similar and pop culture retailers, flexibility, animal-loving staff, fun daily tasks for those who love to care for animals, early potential to move up for those with the drive and knowledge base. EXTREMELY helpful associate assistance programs. They helped me rebuild after I lost everything in Hurricane Laura. Huge thanks to the PAAF people.

Cons

•Not many hours available. •Corporate policies are a sham; corporate office (NOT store managers) will force you to sell animals to unsafe conditions against policy. •Training and animal education SEVERELY lacking. You are ON YOUR OWN. •Not enough pay to deal with the way freight and warehouse treat the animals/DOAs and illnesses. No shade to warehouse and freight, as I'm sure their job is awful. ⚠️⚠️⚠️Recently the stores have been more and more understaffed. Never was a problem until COVID showed them they could fleece the workers. Expect to be OVERWORKED and scheduled for unwanted overtime. You may be asked (read as: required) to take care of things that are far beyond your pay grade and job description, things which you are not certified to do.

4.0
Apr 14, 2021
Recommend
CEO approval
Business Outlook

Pros

Great environment, caring and kind management, overall fun job, more than minimum wage

Cons

No financial stability. Full time not offered outside of management positions, management positions held by staff veterans so no advancement opportunities, 6 month period evaluations include a pat on the back and no raise,

Viewing 109 - 111 of 10,803 Reviews

Glassdoor has 11,066 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.