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      PetSmart

      Engaged Employer

      PetSmart reviews

      3.1

      37% would recommend to a friend

      (10,805 total reviews)
      avatar

      Ken Hicks

      23% approve of CEO

      29% positive business outlook

      Ratings by demographic groups

      PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,805 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Reviews by job title

      11K reviews
      1.0
      May 22, 2016

      Find another pet store!

      Dog groomer
      Recommend
      CEO approval
      Business Outlook

      Pros

      The fact that you can go to grooming academy with a 2 year contract, and a discount on dog food.

      Cons

      The lack of support from managers, awful hours, always under staffed with an extremely high turnover rate, sudden 'policy' changes without warning, The company used to be a good place to work for, but is going downhill at a rapid rate. They care more about their 'business' than your family. They take out sales and promotions from your paycheck if you are a groomer.

      3.0
      Apr 20, 2016

      PetSmart in Transition

      Associate buyer
      Recommend
      CEO approval
      Business Outlook

      Pros

      When I started PetSmart really had a culture which was focused on the well being of pets and pet parents, particularly the associates at the store locations.

      Cons

      After the buy out and privatization of the company much of the staff changes, the leadership changed. As the company transitioned through the change from public to private, much of the focus turned to mechanic of the business and running the business "by the numbers". As the privatization happened in the early part of 2015 many HQ staff were let go and many others subsequently left over the ensuing months.

      Viewing 139 - 141 of 10,805 Reviews
      Related searches: PetSmart jobs | PetSmart salaries | PetSmart benefits | PetSmart interviews
      ReviewsPetSmart reviews

      Glassdoor has 11,068 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.