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      PetSmart

      Engaged Employer

      PetSmart reviews

      3.1

      37% would recommend to a friend

      (10,806 total reviews)
      avatar

      Ken Hicks

      23% approve of CEO

      29% positive business outlook

      Ratings by demographic groups

      PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,806 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Reviews by job title

      11K reviews
      1.0
      Jan 22, 2018

      Cut throat environment, unreasonable expectations

      Sales associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Get to work with animals

      Cons

      Corporate gives the minimalist amount of hours to run the stores which means there are only three, if you're lucky 4, associates in the store at one time:1 or 2 managers, 1 cashier and 1 petcare associate. Moral is in the toilet because co-workers and managers are in everyone's throats, the guidelines on how the animals are to be cared for are way outdates, managers don't c are when there's conflict among co-workers. District managers don't care either when you bring concerns to them. They only want their money. Final warning, in one full year of working there I only made $8,416.

      3.0
      Jan 15, 2018

      Customer engagement lead

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Employee pricing, animal focused environment, coworkers, advancement opprotunity, fun environment at times, rewarding to help customers solve problems, adoption events.

      Cons

      Poor communication, lack of hours and staff, poor training for new associates, lack of bonuses, often unrealistic sales goals, unrealistic stocking goals.

      4.0
      Dec 1, 2017

      Good Short-Term Job

      Sales associate/cashier
      Recommend
      CEO approval
      Business Outlook

      Pros

      My coworkers, the customers, and the pets make this job worth it. My coworkers all genuinely care about pets, which is nice. Getting to see a ton of pets is one of the best things about the job. I've seen tons of different kinds of dogs, cats on leashes, and even bearded dragons while working here. It's very rewarding. My manager is great at giving me time off when I need it. I also make a decent amount of money for this being a part-time job, as I was given an ample amount of hours. I've learned a lot about customer service and it's very rewarding to help out pet parents. My store also recently got head sets, which significantly makes communication easier. Our break room is also really nice (despite the fact that the vending machine is ancient)!

      Cons

      I applied for a Pet Care position. I was asked if I minded doing some cashier work, which I didn't. But I never switched over to Pet Care, and I was told by a coworker that I would have to become the best cashier first in order to rise to Pet Care. I found this really misleading, especially when a new hire was sent straight to Pet Care a couple months later. Additionally, you hardly get any training. This was my first cashier job, and it was a lot to learn. After being on a computer for 6 hours, you shadow a cashier for maybe 45 minutes before getting put on the register. And as a cashier, you do a ton of work. I had to learn a lot on my own. It didn't help that when I would ask my manager questions, he would act like I should already know how to do it. This is also true for when the store has new promotions going on, but no one ever bothers to tell me. I also never had a set weekly schedule. My shifts would be all over the place. It didn't help that my store really needed to hire some more cashiers, and I was working a lot of 7-8 hour shifts.

      Viewing 181 - 183 of 10,806 Reviews
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      Glassdoor has 11,069 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.