PetSmart reviews

A completely different company since the buyout. Once was a company that CARED about the employees, pets and pet parents. It is now a company that does things "to" the customers and employees, where it once was a company that did things "for" them. Have never seen a greater disconnect between the corporate office (cost center) and the stores (profit centers). It's unfortunate that the senior leadership team is not interested in the opinions of the store teams, and as result, the things that they committed to addressing continue to be huge pain points that do not allow store teams to focus on the customer. Examples of this are pricing, supply chain, in stocks, product assortment, the minimizing of Science Diet (example of "to" the customer instead of "for" the customer), repeated mistakes in advertised prices, and the list goes on.

Management is horrible. They couldn't care less about you as a person. Everything comes down to what you give to them. PetSmart may brag that they are all about saving animals' lives, but that is all for the "optics". This does make sense, in that they are a retail corporation, but don't be fooled that it means anything more than that. Insurance premium is very high.