Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      PetSmart

      Engaged Employer

      PetSmart reviews

      3.1

      37% would recommend to a friend

      (10,806 total reviews)
      avatar

      Ken Hicks

      23% approve of CEO

      29% positive business outlook

      Ratings by demographic groups

      PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,806 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Reviews by job title

      11K reviews
      2.0
      Nov 9, 2016

      Senior PetsHotel associate

      Senior petshotel associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good job if you have a passion for animals and love interacting with them on a daily basis. It is fun getting to know all the dogs that come weekly and forming a bond with them.

      Cons

      Employees are over worked and under appreciated. They do not promote within and would rather bring some random person off the street with zero experience then promoting a loyal, hardworking employee. We are expected to do everything but receive ZERO recognition.

      5.0
      Oct 28, 2016

      Pet Stylis

      Pet stylist
      Recommend
      CEO approval
      Business Outlook

      Pros

      I actually really love working for this company. I've working in multiple locations in several states, and what I've learned that can make or break the job is management. I've been part of salons where the management (salon included) has been terrible, -!: I've worked in salons where management was (is) amazing. My advice: if you're good (and passionate) at what you do, but you don't like your environment, change stores and transfer. It varies greatly. The day-to-day stressors are the same (dealing with picky clients or those who don't know what they want), but it makes ALL the difference to work with a team who supports you. Honestly, being "corporate" isn't that bad...your expectations are laid out for you, and they aren't unmanageable. In private salons, you work longer hours, for less commission, zero PTO, and god forbid you injure a dog on your watch (or even if the pet parent claims you did)--those medical bills come out of your pay. No thanks. I love my PTO, I love my clients, I really love my managers. Finding a good fit at PetSmart is a lot easier than finding a good fit elsewhere, so long as you are both an animal person and a people person.

      Cons

      The clients tend to look down on you because you work for a corporation. Can't tell you how many times I've been asked, "So what do you REALLY want to do?" Me: "Excuse me, the most important thing I learned in college, earning a double-major on the Dean's List was do something you love...do you want nail grinding or teeth brushing today?"

      4.0
      Oct 6, 2016

      Terrible place to work

      Professional bather
      Recommend
      CEO approval
      Business Outlook

      Pros

      Happy place to work on the surface.

      Cons

      Depends on management in your individual store, but all managers at the Jupiter location are terrible. No one cares about the pet, it's ALL about the money, how many packages you sell, add-ons in the salon etc. just to make more money, not for the good of the pet.

      Viewing 199 - 201 of 10,806 Reviews
      Related searches: PetSmart jobs | PetSmart salaries | PetSmart benefits | PetSmart interviews
      ReviewsPetSmart reviews

      Glassdoor has 11,069 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.