PetSmart reviews

3.1

37% would recommend to a friend

(10,806 total reviews)
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Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,806 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
3.0
Sep 27, 2016

So so experience

Recommend
CEO approval
Business Outlook

Pros

Working with pets. Some staff was fun to be around. Pay and benefits were great. Paid time off. Sick time. Room for growth.

Cons

Management plays favorites. They care more about quota then safety. After sending you to their grooming Academy they don't allow you to groom at a safe pace. Lots of pet injuries. Low quality products.

2.0
Sep 22, 2016
Recommend
CEO approval
Business Outlook

Pros

The pros I have for this job are mainly centered around the animals themselves. I always felt great working around so many different species and loved how educated I became during my employment. I also loved how many charity events PetSmart did, including the food/toy drives for the local shelters.

Cons

The management didn't seem to care at all what was going on in the store. The animals were not well taken care of, and we often adopted out hard-to-care-for pets to people who obviously knew nothing about the animal, or was buying it as a pet for a child whom would not understand how to properly care for it. The grooming salon was also atrocious with employees never following regulations, and at the store I worked for we had two separate times the store was sued over killing a dog while it was being groomed.

3.0
Sep 22, 2016

You'll never be or do enough

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Paid time off, plus holiday pay and bonuses on commission.

Cons

The higher ups only care about money, and do not care if you don't feel safe with the tasks they give you.

Viewing 202 - 204 of 10,806 Reviews

Glassdoor has 11,069 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.