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      PetSmart

      Engaged Employer

      PetSmart reviews

      3.1

      37% would recommend to a friend

      (10,806 total reviews)
      avatar

      Ken Hicks

      23% approve of CEO

      29% positive business outlook

      Ratings by demographic groups

      PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,806 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Reviews by job title

      11K reviews
      5.0
      Sep 21, 2016

      It was stable about a year ago but everything seems to be shifting. Went from public traded Co. to Private.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Present: Mostly work with animal lovers that want what is best for the animals. I believed we are the best kind of People! Those who are willing to care for others. Pasttence: Great Company morals. Worked for the good of employees, animals and customers. There was a sense you mattered. There was potential for growth. Now that has changed.

      Cons

      The work load and stress has doubled. Every thing is about making plan $$$ instead of "Saving lives." It has gone from a career with a future to a job. Management is a revolving door so everything is either incomplete or up in the air.

      4.0
      Sep 8, 2016

      PetSmart

      Customer engagement leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Great team members - Great health insurance (albeit a bit expensive) - Discount on pet food and supplies - Family oriented, at least in my store - Flexible - Honestly, overall it is a pretty great place to work. Yes, the customers get under everyone's skin, but the employees you work with are pretty great and make up for it. I consider most employees to be my friends as well as my coworkers. We all take care of each other, management, associate, etc. It doesn't matter what position you are in. You get treated like family.

      Cons

      - Works everyone too hard due to labor cuts - Having to be nice despite people stealing from us (obviously stealing), being incredibly rude (we're talking cussing us out type of rude), and legitimately wondering if they can keep a guinea pig in a hamster cage - Takes FOREVER for change to happen, even if someone on the team is detrimental to the success of the store

      5.0
      Jul 29, 2016

      Great Place

      Cross trained
      Recommend
      CEO approval
      Business Outlook

      Pros

      15% off discounts which can be combined with the sale items and coupons. Small family atmosphere where just like with any family we can get on each other's nerves and within 5 mins the most, we all love each other again. Open door policy. Cross training is available for everyone. Flexible schedules. Outings for events as a team. Everyone is cross trained which means everyone helps out and no one says "sorry not my job" Free pet food once a month and monthly additional coupons for employees

      Cons

      For about a year now I have noticed that we are extremely under staffed. 1 cashier, 1 manager and 1 Petcare specialist in the evenings which are usually busy due to customers coming in after work. Often times the manager is backing up the cashier the pet care specialist is helping in their area and a customer needs help shopping or getting things to their car or has questions and would like for an associate to help. Often times this leaves the customer waiting for someone to be available and they become frustrated and even leave.

      Viewing 205 - 207 of 10,806 Reviews
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      Glassdoor has 11,070 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.