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      PetSmart

      Engaged Employer

      PetSmart reviews

      3.1

      37% would recommend to a friend

      (10,806 total reviews)
      avatar

      Ken Hicks

      23% approve of CEO

      29% positive business outlook

      Ratings by demographic groups

      PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,806 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Reviews by job title

      11K reviews
      1.0
      Jul 29, 2016

      Horrible, high expectations, low pay, terrible management.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting animals, nice customers, fun tasks at times. There is an employee discount and you can purchase clearance items.

      Cons

      Horrible management, low pay, too much work expected to be done in 5 hour shifts with no one else in your department, you have to be working on something every second with no allowance for customer service responsibilities or emergency situations. The animals are kept in cramped, solids walled bins for months.

      2.0
      Jul 20, 2016

      Stear clear

      Hotel reservations agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      You get to bring your pet to work, discount, pop up parks, events, occasional lunches. Great co-workers

      Cons

      Management doesn't have a clue. When changes are made and don't work out employees are blamed. Pet$mart is officially sales and not service driven since changing hands. The computer systems are outdated and dysfunctional. Something is always changing usually with no warning, the rules apparently don't apply to management, and if you are not one of their preferred people you're not moving up, sideways or anywhere.

      2.0
      Jun 27, 2016

      All downhill...

      Pet care manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good insurance benefits for full timers, 15% employee discount, 40 hours vacation time and increases after 3 years

      Cons

      Limited room for upward mobility especially since new ownership of company, understaffed with too much work coming in from corporate, training is not always proper for new employees due to limited staff, corporate office only looks at numbers and sales and not the quality of work life for employees, many policies designed to keep PetSmart being a company that values pet care over money have been eliminated

      Viewing 208 - 210 of 10,806 Reviews
      Related searches: PetSmart jobs | PetSmart salaries | PetSmart benefits | PetSmart interviews
      ReviewsPetSmart reviews

      Glassdoor has 11,070 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.